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TI 2016 neu installations Probleme

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Hallo Zusammen,

ich bin seit einigen Jahren schon TrueImage Nutzer. Zur zeit habe ich immer noch TI2014 und das läuft stabil.

Aber jetzt zu meinem Problem: Eine gute Bekannte bat mich TI2016 zu installieren, da ich mit den alten Version einige gute und weniger gute Erfahrung habe. Meine Bekannte hat noch kein TI installiert. Also lud ich eine Testinstallation runter und installierte sie. DAbei wurde ich gleich gefragt ob eine neue Version gleichinstalliert werden soll. Auch das habe ich getan. DAnach wurde gleich ein BAckup eingerichtet und gestartet. ES lief auch gleich. Dann wurde ein incr backup eingerichtet  die Tage und Uhrzeit wann das Backup starten soll. Dann noch die Option nach Ende des BAckups soll eine Nachricht verschickt werden und der Rechner soll runterfahren.

Leider hat davon überhaupt nichts funktioniert. Das Backup startet garnicht erst. Der Shutdown klappt auch nicht wenn man das Backup manuell auslöst und die e-mail Nachricht geht natürlich auch nicht.

Ich bin schon seit einigen TAgen am surfen woran das liegen kann. Bin aber nicht so richtig fündig geworden. Alle Lösungen die Angeboten wurden klappten nicht.

Ich hoffe, dass hier jemand eine Lösung hat, denn ich möchte ungern zu einem KAuf raten wenn die Software garnicht läuft. Denn Support kann ich auch nicht kontaktieren, da es noch keine LIzenz gibt.

Wolfgang

 

 

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Hello Wolfgang.  I had to use Google translate so I didn't quite get the full problem, but it sounds like you have setup a trial version of ATIH 2016 on a friends system which is a new install of Acronis.  You have configured a backup that is supposed to send a notification and shutdown the computer after it runs, but neither of those is occurring as well?  

Can you make some print screens of the specific settings of the backup?  For instance, it would be good if we could see what schedule you have selected to automatically run the backup.  Of course, manually running the backup should also work, but I'd like to see if your backup is set to run on a schedule, and when that would be.

As for the notifications, you must configure the proper SMTP email configurations and provide account information for the email account so the daily emails are sent from Acronis.  There are a few other recent forum posts where people are not able to get notifications working in Gmail at the moment.  You may have the same bug, but you may also not have configured the email setup correctly.  Screenshots would help (don't post anything with your password though!)

I think if we could see your configurations though, it may help identify more of the problem, but I would still open a support case with Acronis as they have German speaking support and can help identify more in depth issues if everything is configured correctly.

AS for support - during the 30 day trial, you have access to full support, but must setup an account first.  If you've done this previously, you won't be able to use it, but your friend should be able to create a new account to use this feature.  

2705: Technical Support for Trial Versions

2768: Trial Version Limitations of Acronis Products

18623: How to get Technical Support: Tips, Tricks and Useful Information

 

 

 

Hello,

thank you for your response. at the moment it is not possible to get Screenshots because the home from my friends are 40km far away.  So I give you an answer to your question. The backup schedule have to run every day at 00:15h an incr backup and after seven days full backup but he didn't start. So it is not a secret to define the schedule. The next problem is the that computer not shooting down after manual backup.  Next is the e-mail problem. I remember that I got in the past problems with some TI Version, so iI think it is generaly a problem form Acronis and not from the customer.

I will try to get some prints in the next days.

Wolfgang, if you are going to support your friend who is 40km away from you, then I would recommend using TeamViewer to allow you to help your friend without having to travel each time.  You should install the full version of TeamViewer on your own computer, and install the TeamViewer Host application on your friend's computer.  You should register for a free TeamViewer account (free for non-commercial use) and register your friend's computer to your account.

On the email notification issue, I have found that using a Gmail account with smtp.gmail.com and SSL works very well with ATIH 2016 & 2015.

 

Ok, I diskuss the use of teamviewer with my friends. they don't use Gmail account. They use WEB.DE.

Hopefully, openign a tech support case they can provide some more assistance on the intiial problem about the system not shutting down if it is configured to so.  HOwever, you are not the first to have this problem.  Please see Grover's forum post here which offers a work-a-round solution of creating a shutdown batch file script that can be called to run at the end of the backup job which will force a shutdown.  It doesn't fix why Acronis is not doing this on its own, but should be a solution to get the desired outcome

38609: Grover's Alternate method to shutdown computer after backup

As for the email problem, yes, others are having this issues as well.  I have suggested it to be a prioritized fix in the next release through the Acronis MVP program so I do hope it is being looked into more closely by the developers to see what is causing the trouble and if it is a program issue, that they try to resolve the problem.

 

Hallo wolfgang pinter

Postausgang:

Server: smtp.web.de

Port: 587

Verschlüsselung: TLS

Im Benutzeraccount von Web.de muss "E-Mails per externen Programm.... versenden und empfangen" angehakt sein sein.

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Meanwhile I use for shutdown the option after backup with shutdown.exe. that works.

excuse me that following question. But don't using the Acronis Developers Tests Functions before they free a next  Version???

Hallo  Herr Uphoff,

danke, ich werde die Option für web.de ändern.

 

Yes, I believe they do. Unfortunately, this problem is not present in all systems and does work for many.  Others though, continue to have this issue.  I'm not sure if it's specific to the hardware or unique software settings on these machines, or really is a bug in Acronis - it's very hard to tell since it does work for many, but not for all.  Since you do qualify for the 30 day support with your trial version, you could open a support case and submit an Acronis system report and see if it helps them determine the specific shutdown issue with that particular system though.