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30 day support isnt enough

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cannot imagine a person, new to Acronis 2016 or 2017, not having some issues to resolve after your stingy 30 day support limitation. Hell, I have been a user since Acronis 8.0 and still have issues that Pop up, like the goofy file names assigned to backups in the Acronis Secure Zone. I thought that was going to be addressed in 2017, but problems still exists. Oh well, since Windows can access the ASZ, so can Ransomware and other malware, so backing up files to it is futile anyhow !

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Ksiemb, welcome to the forums. TI 2017 has support for 24 months. See List of Support Options for Acronis Products | Knowledge Base

 

Please note that both ATIH 2016 and 2017 now have 2 years of support from date of purchase.

What form are you referring to?

Please see my reply in your other post: https://forum.acronis.com/forum/127665#comment-399721

thomasjk wrote:

Ksiemb, welcome to the forums. TI 2017 has support for 24 months. See List of Support Options for Acronis Products | Knowledge Base

 

Thank you for the Link. I muddled around in it for awhile, but could not find where support for 2017 was 24 months.

It is shown on the page in the link from Thomasjk above.  See screen image attached.

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It's also in the support lifecycle:  http://www.acronis.com/en-us/support/lifecycle/consumer.html

Acronis Consumer Products Support Lifecycle

Acronis Consumer products have three support phases:

  • Mainstream Support - starts from release date and lasts during one year. The entire score of support services is provided during this phase.
  • Extended Support - offered for Consumer software for an additional one year after the successor product (plus one version) is released. Limited support services are provided (see the table).
  • Self-Service Support - available for 3 additional years (period between 2 and 5 years after the product is released). Includes Acronis online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, available to help Customers resolve common issues.

To see more details about Consumer products Support phases click here.

Acronis Consumer Products End Of Life

Products Release Date Mainstream Support EOL Extended Support EOL Latest update
Acronis True Image 2017 August 22, 2016 TBD TBD # 5554 / # 5573, 2016-09-19
Acronis True Image 2016 August 17, 2015 September, 2016 September, 2017 # 6571 / # 6077, June 02, 2016
Acronis True Image 2015 September 30, 2014 October, 2015 September, 2016 # 6613, July 20, 2015
Acronis True Image 2014 August 28, 2013 September, 2014 September, 2015 # 6688, August 20, 2014
Acronis Disk Director 12 May 27, 2014 June 2015 TBD # 3270, December 29, 2015
Acronis Disk Director 11 Home April 05, 2010 May 2015 May, 2016 # 2343, November 17, 2011

Acronis Products Lifecycle Support policy is intended exclusively for the benefit of existing Acronis Customers with respect to the products they have already purchased. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support policy at its sole discretion from time to time as business needs require. Policy statements on www.acronis.com will be updated to reflect any changes upon their effective date.

The present policy was developed and published in June, 2016.