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How do I cancel online backup?

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I'm on the month-to-month plan and no longer need to use the online backup. Unfortunately, I can't figure out how to delete the subscription. The following page says I just need to click the Delete Subscription button:

http://kb.acronis.com/content/4284#unsubscribe

The problem is that I don't have a Delete Subscription button as shown on that page on my account. Is there something I need to do to activate that button? Very confused.

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As far as i can see from the page in your link (i can only zoom it in) it appears you only have the trial version anyway!

Sorry if that is not your particular page, please correct me or reply if you still need assistance.

bin

ref:18831276
How do i cancel my subscription.
You may have a great product, i can't confirm since i was never able to navigate to the back up process.
Please advise how i can cancel, i can't find that either.

How do I cancel on line backup subscription, I followed the link to subscription page but cannot alter or cancel anything on that page. The only thing I can change is from monthly to annual payment. Please help as I don,t need this online backup.

Hello Roger,

Thank for using Acronis software.

I checked your account and found out that you have a trial subscription. The option Delete subscription is not available to trial subscriptions.

For more information, please read this article.

If there is anything else i can do for you, please let me know.

Thank you, have a good day.

Jim, welcome to these user forums.

You will need to contact Acronis Support directly for help with cancelling your subscription account, we cannot help with this type of issue in these user forums.

Please see article: 18623: How to get Technical Support: Tips, Tricks and Useful Information

1.    Customer Service
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I want to cancel my subsription. I have a new computer and neve installed it but I am still being billed. When I go to the customer service page, the form wants a build number which I cannot find. If I check my order status, it shows the amount paid ($49) and the SN. but no build number. I can't submit the request without it.

 

I no longer have access to the install or the download.

Ben, welcome to these user forums.

Sorry but any issues related to subscriptions, billing etc can only be addressed by Acronis Support, not by any of the users in this forum. See the link to Contact Acronis Support in my signature below.

I found out how to get my build code and had a chat. Turns out, the billing was another vendor with a simillar coding. My Acronis licens is perpetual and not autobilled. Thanks for the reply. 

Ben, glad all is resolved.