Account page is blank for ATIH 2018
Hi,
If I want to go to my account page, it's OK for my "legacy" products.
The link on this page should give access to my newer products, like ATIH 2018.
But I only get a blank page when I click on it: it is named "Acronis Account" and the url is https://account.acronis.com/ (HTML source in attachment).
I disabled ESET Internet Security with no luck.
The config I use is:
Win 10 pro latest (1803 - 10.0.17134.81)
IE11 latest (11.48.17134.0 - upd.ver. 11.0.65)
ESET Internet Security latest (11.1.54.0 with all modules updated on 1st of June 2018)
ATIH 2018 latest (11530 with Active Protection)
Hint someone?
Thanks.
Attachment | Size |
---|---|
account.acronis.txt | 718 bytes |


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Hello Baud,
to contact Acronis support team go to https://www.acronis.com/en-us/support/contact-us/ and select "Trial / Activation / Pre-Sales / Licensing question" category. You'll be able to join the chat with one of the support agent without logging in to your account.
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In reply to Baud, the Acronis Account… by truwrikodrorow…

Thank you Steve, it now works as you explained.
Thanks also Ekaterina; I didn't need to contact support.
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Glad you got this sorted :) just in case you'll need to address any license\activation\trial issue - support for these issue types is free and available without log in to a personal account.
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