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Account page is blank for ATIH 2018

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Hi,

If I want to go to my account page, it's OK for my "legacy" products.
The link on this page should give access to my newer products, like ATIH 2018.
But I only get a blank page when I click on it: it is named "Acronis Account" and the url is https://account.acronis.com/  (HTML source in attachment).

I disabled ESET Internet Security with no luck.

The config I use is:

Win 10 pro latest (1803 - 10.0.17134.81)
IE11 latest (11.48.17134.0 - upd.ver. 11.0.65)
ESET Internet Security latest (11.1.54.0 with all modules updated on 1st of June 2018)
ATIH 2018 latest (11530 with Active Protection)

Hint someone?

Thanks.

 

Fichier attaché Taille
account.acronis.txt 718 octets
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Baud, the Acronis Account page is working fine for me, but there is a new Privacy notice that you need to accept when you first open the page, to accept their terms & conditions / cookies before the products page will open.

If you still have a problem after ticking the box, then you will need to contact Acronis and let them investigate what the issue for you is?

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Hello Baud,

to contact Acronis support team go to https://www.acronis.com/en-us/support/contact-us/ and select "Trial / Activation / Pre-Sales / Licensing question" category. You'll be able to join the chat with one of the support agent without logging in to your account. 

En réponse à par truwrikodrorow…

Thank you Steve, it now works as you explained.

Thanks also Ekaterina; I didn't need to contact support.

 

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Contributions: 250
Commentaires: 7092

Glad you got this sorted :) just in case you'll need to address any license\activation\trial issue - support for these issue types is free and available without log in to a personal account.