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ATI Message: "Failed to check last versions of the backup" on attempted recovery

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When I try to recover my hard disk from my backup, I receive the message: "Failed to check last versions of the backup" and I am unable to affect a recovery. What do I need to do to solve this problem?

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What version of Acronis are you using here?  I see that you have posted in both the 2017 and 2016 forums?

How are you trying to perform the recovery?

The error message can suggest that some backup files for the version chain have been deleted manually but this normally happens when trying to recover from within Windows.

It is recommended that an OS disk recovery is performed using bootable rescue media.

See KB 58816: Acronis True Image 2017: Creating Acronis Bootable Media - and KB 59184: Acronis True Image 2017: How to create a WinPE-based bootable media for more information on creating the media.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 57982: Acronis True Image 2016: Restoring to a Drive with a Single Partition

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Posts: 2
Comments: 1727

Hello Brooks.

As mentioned by Steve, that error appears when the backup chain is broken. Usually if you delete backups manually that will happen because that's not supported.

Feel free to update this thread with more details about the issue and the context. 

Thanks in advance!

Acronis 2017 Build 8065

Windows 10 home 64 bit

Failed to check last versions of the backup\

Error Code 0x006400CC+0x006400E0+0x00640013+0x00AC0041+0x00AC0040+0x01AF0006+0x0004000B+0x0000FFF0+0x80070015

I have deleted files in the database, changed the destination and other things suggested. I am still stuck. I guess I can copy and past from the mounted tib image. That will be rather slow.

I am quite disappointed. I did my backup of the data drive on 12/03/2023 in prep for extending the c drive partition.

I deleted all data on the partition and set it to unallocated. Extended the c drive and when I go to recover my files it is impossible.

 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

James Williams wrote:

Acronis 2017 Build 8065

Windows 10 home 64 bit

Failed to check last versions of the backup\

Error Code 0x006400CC+0x006400E0+0x00640013+0x00AC0041+0x00AC0040+0x01AF0006+0x0004000B+0x0000FFF0+0x80070015

I have deleted files in the database, changed the destination and other things suggested. I am still stuck. I guess I can copy and past from the mounted tib image. That will be rather slow.

I am quite disappointed. I did my backup of the data drive on 12/03/2023 in prep for extending the c drive partition.

I deleted all data on the partition and set it to unallocated. Extended the c drive and when I go to recover my files it is impossible.

 

Hello! Manually deleting files isn't recommended. Doing so can break the backup chain and corrupt the data. Instead, it is advisable to delete the backups using the backup console. You can refer to the knowledge base article at https://kb.acronis.com/content/45806 and attempt to open the backup file in Windows Explorer to validate it manually. If the validation indicates corruption, it's expected that you won't be able to recover the chain.

Best regards.

My error: When deleting files in C:\ProgramData\Acronis\TrueImageHome\Database you must be in safe mode or some files are in use and not deleted.

Now I know this trick I can delete from the Windows Explorer. Deleting from the backup console in 2017 is awkward at the least.

Thank you for your help.