Problem with Recover (AB&R 10): not working through firewall? Solved.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 7

Hardware setup:
Acronis Management Server running on PC (Windows XP) behind firewall (LAN).
PC2 (Windows XP, 64bit) to backup is on WAN.

Backup process succeeded (9.3 GB).

Recovery fails immediately.
- Create Recover Task.
- Start it, reboot PC2 when prompted.
- PC2 reboots ok, starts Acronis Windows.
- Recovery screen appears, after 1 sec. displays "Failed".
-- Error code 0x007F0E25+0x007F0A43 (not in KB).

Log Entry Details:
Type: Error
Date and time: 8/3/2011 3:04:17 AM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: SP
Code: 8,326,693(0x7F0E25)
Module: 127
Owner:
Message:
The statement has been terminated.
Additional info:
--------------------
Error code: 3621
Module: 127
LineInfo: c131f5921ff772de
Fields:
Message: The statement has been terminated.
--------------------
Error code: 2627
Module: 127
LineInfo: c131f5921ff772de
Fields:
Message: Violation of UNIQUE KEY constraint 'PK_Slice'. Cannot insert duplicate key in object 'dbo.Slice'.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x007F0E25+0x007F0A43

Wed, 08/03/2011 - 14:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 7

Some information on the firewall setting:
PC2 has unlimited access through the firewall (not blocked).

When PC2 is connected directly to the LAN (same network as PC with AMS) it recovers ok.

Wed, 08/03/2011 - 14:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Bas

Just wanted to get some extra details with your WAN connection, is this via the internet?

Also do you have a VPN running and are you able to connect to the remote PC ok (eg, copy/past files between the systems ok?)

It might be good to check the following details as well to ensure you have the correct port opened on both ends/systems:
http://www.acronis.com/support/documentation/ABR11/index.html#1434.html

Wed, 08/03/2011 - 22:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 7

Hi,

No, the WAN is not over the internet.

I can reach PC2 from the PC with AMS and vice versa without problems.
The Backup is working ok, so files can be transferred up and down.

First I opened only TCP 9876, but later I have opened all for PC2 - PC AMS.

Attached is a simple diagram.

Thanks,

Bas

Attachment Size
72484-96697.jpg 29.38 KB
Thu, 08/04/2011 - 12:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 7

Problem solved.

Was related to the PC on the WAN side of the firewall.

With another pc it worked normally.

Wed, 08/24/2011 - 10:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Bas

Thanks for the update on this one, glad to hear you managed to get this sorted out.

Thu, 08/25/2011 - 02:24