Problem with Recover (AB&R 10): not working through firewall? Solved.
Hardware setup:
Acronis Management Server running on PC (Windows XP) behind firewall (LAN).
PC2 (Windows XP, 64bit) to backup is on WAN.
Backup process succeeded (9.3 GB).
Recovery fails immediately.
- Create Recover Task.
- Start it, reboot PC2 when prompted.
- PC2 reboots ok, starts Acronis Windows.
- Recovery screen appears, after 1 sec. displays "Failed".
-- Error code 0x007F0E25+0x007F0A43 (not in KB).
Log Entry Details:
Type: Error
Date and time: 8/3/2011 3:04:17 AM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: SP
Code: 8,326,693(0x7F0E25)
Module: 127
Owner:
Message:
The statement has been terminated.
Additional info:
--------------------
Error code: 3621
Module: 127
LineInfo: c131f5921ff772de
Fields:
Message: The statement has been terminated.
--------------------
Error code: 2627
Module: 127
LineInfo: c131f5921ff772de
Fields:
Message: Violation of UNIQUE KEY constraint 'PK_Slice'. Cannot insert duplicate key in object 'dbo.Slice'.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x007F0E25+0x007F0A43
Hi Bas
Just wanted to get some extra details with your WAN connection, is this via the internet?
Also do you have a VPN running and are you able to connect to the remote PC ok (eg, copy/past files between the systems ok?)
It might be good to check the following details as well to ensure you have the correct port opened on both ends/systems:
http://www.acronis.com/support/documentation/ABR11/index.html#1434.html
Hi,
No, the WAN is not over the internet.
I can reach PC2 from the PC with AMS and vice versa without problems.
The Backup is working ok, so files can be transferred up and down.
First I opened only TCP 9876, but later I have opened all for PC2 - PC AMS.
Attached is a simple diagram.
Thanks,
Bas
Problem solved.
Was related to the PC on the WAN side of the firewall.
With another pc it worked normally.
Hi Bas
Thanks for the update on this one, glad to hear you managed to get this sorted out.