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ATH 2012 Unsuccessful Installation after an Auto-Update

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Hi,

I use ATH 2012. The Auto-Update is enabled. Recently has been an update downloaded but unsuccessfully installed. I could not find the error code, see the enclosed error file.

Pls could you help me?

Thanks.

Anhang Größe
acronistrueimage.msi_.txt 6.66 MB
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Hello Delta,

Thank you for your post.

According to your msi file, I could not find the return value 3 inside the msi log. So far, I suggest to follow these steps:

  • Investigate in this article from our Knowledge Base.
  • Reboot your machine and re-attempt the installation, using the Admin user.
  • If this does not help for updating your product, then uninstall the existing product, reboot and run the installation of latest build again.

If you need additional help, then contact Acronis Support. Find more Information here.

Please let me know if you have additional questions.

Thank you.

Fastest is just uninstall then manually install. You can export your tasks to save the settings. Then unisntall, then install the newer version, you can download it from the acronis web site after you log in. Then import the task settings you saved.

Hi,

Thank you.

Please how can I uninstall safely this prodcut? I have had problems in the past becasue the standard Windows uninstallator had not removed this product completely.

Thank you.

Thius is what you should do. run msconfig.exe and hide all MS services and disable all others and disable all start up programs.

http://netsquirrel.com/msconfig/

reboot.

then uninstall. If hte windows unistaller doesn't show ati isntalled, then run the ati cleaner

http://kb.acronis.com/content/24545

Then download and install the version you want.

the run msconfig to renable all services and startup programs. reboot.