Acronis True Image 2012 crash to desktop

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 1
Kommentare: 2

Hello
Everytime I want to start the Acronis Main window, Acronis ends with CTD.
The following information is presented by Windows 7:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: TrueImage.exe
Anwendungsversion: 15.0.0.6131
Anwendungszeitstempel: 4ebb7a95
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.1.7601.17514
Fehlermodulzeitstempel: 4ce7ba58
Ausnahmecode: c0000005
Ausnahmeoffset: 0002e3fb
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Does someone have a similar problem, or knows what to do?

For info: It´s a fresh install of ATI2012, with Pluspack on Win7 x64.
On an other PC, the same problem occurs. But:
The background processes like the sync, oder the trueimage monitor and nonstop backup
are running without problems. I just can´t open the Main Window. (Sometimes it works)

Thanks for your help,

Chris

Do, 11/24/2011 - 21:08
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Beiträge: 24
Kommentare: 3268

Hello Chris,

Thank you for opening the thread regarding the issue. I'd like to assist you with it.

Unfortunately the error you've kindly provided doesn't reveal the exact cause of the problem. Could you please gather and share the following diagnostic info from the machine in question? 

  1. Acronis Info
  2. Userdump
  3. Procmon

This can shed the light onto the situation and help us to find an appropriate solution for it.

Thank you.

Fr, 11/25/2011 - 14:18
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 1
Kommentare: 2

Hello

Thanks for your answer. I´ll do that this weekend.
One solution I found, was to put the desktop shortcut to "Windows7" compatibility modus.
Don´t know why that works, but it works.

Thanks so far

Fr, 11/25/2011 - 14:58
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 0
Kommentare: 2

Same problem here :

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: TrueImage.exe
Versione applicazione: 15.0.0.5545
Timestamp applicazione: 4e726d07
Nome modulo con errori: ntdll.dll
Versione modulo con errori: 6.1.7601.17725
Timestamp modulo con errori: 4ec49b60
Codice eccezione: c0000005
Offset eccezione: 0003224d
Versione SO: 6.1.7601.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

Di, 02/28/2012 - 12:14
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 0
Kommentare: 3

Same problem here

Problemereignisname: APPCRASH
Anwendungsname: TrueImage.exe
Anwendungsversion: 15.0.0.7133
Anwendungszeitstempel: 4fec8c8c
Fehlermodulname: ti_managers.dll
Fehlermodulversion: 15.0.0.7133
Fehlermodulzeitstempel: 4fec8610
Ausnahmecode: c0000005
Ausnahmeoffset: 0031dca8
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 2055
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Di, 08/21/2012 - 10:01
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 0
Kommentare: 3

Additional Information

Procmon before crash and
Acronis System Report
Dump is too large > 90mb zipped

It seems that Acronis reads tons of directories and then crashes

Eventlog
Name der fehlerhaften Anwendung: TrueImage.exe, Version: 15.0.0.7133, Zeitstempel: 0x4fec8c8c
Name des fehlerhaften Moduls: ti_managers.dll, Version: 15.0.0.7133, Zeitstempel: 0x4fec8610
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0031dca8
ID des fehlerhaften Prozesses: 0x1bec
Startzeit der fehlerhaften Anwendung: 0x01cd7f946472f61d
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Acronis\TrueImageHome\Common\ti_managers.dll
Berichtskennung: 0f4f5ac8-eb88-11e1-a465-902b3417d035

Anhang Größe
107740-102730.zip 1011.93 KB
107740-102733.zip 1.44 MB
Di, 08/21/2012 - 12:46
  • Anmelden, um Kommentare verfassen zu können
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Beiträge: 31
Kommentare: 1272

Hello Everyone,

Thank you for posting your questions in our forum.

I see, that you are using different Acronis products in different builds. As you can see, the errors are showing different affected modules, like ti_managers.dll, ntdll.dll.

I researched in our internal resources and it seems, that the best way is to do a clean install with the latest build of your Acronis product.

In our knowledge base under http://kb.acronis.com search for 'cleanup utility'. As result, you find all tools we have created for all Acronis products to remove them complete from your system. For example here some tools:

If you need additional assistance, please contact Acronis support. Find more information about in our Customer Handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

Mo, 09/17/2012 - 08:50
  • Anmelden, um Kommentare verfassen zu können
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.