Missing Backups

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I do a daily backup of my webserver. The backup drive is E an it's called Web to E. I recently had occasion to restore and True Image can't see my backups. I've enclosed two screen shots. One is the directory where the backups are stored. The other is the TI screen. What happened here? It's March 17th and I see a backup. However, TI only shows backups through Feb 27.

It isn't easy. It takes 20 minutes to come up with a list of backups. 4 of 5 times I try, TI crashes (stops responding). I caught the TI screen while it was reading. You can see, however, that the latest backup it sees is 17 Feb.

Thanks.
John

Anhang Größe
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Mo, 03/18/2013 - 00:16
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John,
You can use the double gear option at top right of the screen to cause the program to do a scan for your backups.

You can also use the Scan for backups. Highligiht a listing of backups and choose to Add to backup list.

Whether they are listed or not listed has no bearing on their use for recovery which is simply to browse to what you want to restore.

As you restored, the program gets confused as it sees backkup files which it does not know to exist. My suggestion would be to cease to use the existing task and start a new task pointing to a new empty storage folder.

I would strongly urge you change your backup scheme so your have more frequent full backups and the starting of new chains. Check link #2 below and look at the illustration of 11-Inc. This is based on keeping x number of recent version chains. You can adjust the 6 and 4 to your needs but do understand how the risk factor of keeping a large number of incremental files. If for example the backup file S25 gets unreadable or corrupt, then backup files S26 to S100 or to most recent incrmental are useless and non-recoverable as the chain has been broken by the problems of S25. Differential backups would be much larger each day as they accumulate but you only need a single diff plus the full in order to do a restore. This is illustrated with 11-Diff of that link.

Mo, 03/18/2013 - 02:17
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Thanks for the advice. I tried to do what you suggested. Is it normal to be "Checking Credentials" for 12 hours?

Mo, 03/18/2013 - 20:45
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Definitely not normal.
If you are within your 30 days of purchase Window, I would contact Acronis for assistance. If beyond the 30 days day, I would uninstall, run the cleanup utility and reinstall and start a fresh backup task.

If you have not checked your disk for disk errors within the past 6 months, you might want to do that. From an administration command prompt
CHKDSK S: /R (where x is the drive letter for each partition being checked.)

You could also try disabling your AV or malware check while the backup is being run to see if that makes a difference. You may need to add an exception link to your AV.

Di, 03/19/2013 - 02:15
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