Upgrade procedure: True Image 2009 to 2010

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Hi Everyone,

Please point me in the right direction here; I’ve searched high and low but cannot find the “True Image Home upgrade procedure”. (I like to know roughly “how” something is supposed to work - before actually doing it!)

- Do you install 2010 on top of 2009.
- Does 2009 need to be uninstalled first?
- Are there any known issues with True Image if later upgrading my OS from Vista to Windows7 (32-bit)?

Thanks for any assistance,

Organdude

Do, 01/14/2010 - 00:56
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Hello Organdude,

I understand the question and will do everything possible from my side to give you a clear explanation.

We recommend you to completely uninstall Acronis True Image Home 2009 before installing Acronis True Image Home 2010 Upgrade, though this is optional. Upgrade version is a full package and it doesn’t require previous version to be installed. You will have to provide two serial numbers while installing the upgrade, one for previous version and one for the upgrade.

There is actually one common issue concerning “Mounting an Acronis True Image Home Image Fails after Upgrading Windows Vista to Windows 7” Here is a description of the issue and resolution:

  1. You have Acronis True Image Home installed on Windows Vista;
  2. You create an image backup using Acronis True Image Home;
  3. You upgrade Windows Vista to Windows 7;
  4. After upgrading you select the image to mount, but the following message interrupts the operation:

  5. You click OK and pass through all steps of the Mount wizard. You click Proceed in the Summary window and start the mount task. The Mount operation ends with an error:

This will repair the installation and you will be able to successfully mount an image.

Let me know if you need further assistance.

Thank you.

Sa, 01/16/2010 - 07:46
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Hey Dmitry,

Thanks so much for the heads up on that! I’m not so happy about the bug, but it’s good to know that someone from Acronis took the time to respond to my query and at least acknowledges that there is an issue.

It looks like I’m going to hold off on the OS upgrade for now, and in turn the Acronis upgrade.

Is there any chance that the TI 2010 problems will be remedied in a future build?

Thanks,

Organdude

So, 01/17/2010 - 16:08
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So wie Euer ATIH2010 (build 5055/6053) auf Windows 7, 32 Bit-Version, läuft, so wunderbar ist auch Euer
Forum/Support.
Ich empfehle Latein, dann habt Ihr noch mehr Spreu
vom Weizen getrennt.
Bei einem deutschen SW-Anbieter/-Verkäufer kann
man wohl erwarten, daß in dieser Sprache auch die
Korrespondenz läuft. Oder sollen Euch die unverbes-
serlichen Marschierer zur Feldherrnhalle darüber
belehren?!
Fakt ist, daß ATIH2010 eine einzige Katastrophe geworden ist.
Seit 03/2005 arbeite ich schon mit Ihrer SW (mit
Millennium bzw. XP), aber die gegenwärtige ist der Gipfel an Zumutbarkeit.
Das Programm fällt in Koma, ehe es wieder reagiert,
Formatieren von DT ist die Achillesverse,
man kann nicht einmal mehr ASZ-Sicherungen realisie-ren,
DVD+RW als externes Sicherungsmedium ist passe,
zum Quieken ist Ihre datumsgestützte Namens-
vergabe von Sicherungen.

Nun habe ich meinen Frust ausgelassen und Ihr
Programm läuft um keinen Jota besser.

So, 01/17/2010 - 17:32
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Organdude, I was previously using ATI 2009 under Windows 7 and could not mount an image, but I could still browse it and extract any file or folder I wanted.

I suspect this will also be the case with Windows 7 and ATI 2010 and your Vista created ATI backups.

I now have ATI 2010 an mount works correctly with backup images I've created with 2010 under Windows 7.

Mo, 01/18/2010 - 04:18
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Ztruker: Thanks, for your feedback!

Hans: Previously, you were having some problems, are they now resolved?
Früher waren es einige Probleme haben, sind sie jetzt gelöst? Sorry, aber meine schriftliche Deutsch, und gesprochen, ist wirklich schlecht.

I’m going to stay with Vista for at least a few more months, maybe until the first major service pack is released, so what would be the right TI 2010 upgrade strategy?

Would it make any sense to upgrade to TI 2010 immediately, before upgrading to WIN 7?

Cheers / Grüße,

Organdude

Mo, 01/18/2010 - 13:38
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It made sense to me to "upgrade" to 2010 because it solved the problem I had in being unable to mount images in 2009.

Since then, ATI has come out with updates to the 2010 version, so if you're not troubled by the mount-failure problem in 2009, and in no hurry to upgrade, there's likely to be an even newer version of 2010 out in a few months -- but I'm only guessing based on past experience.

Di, 01/19/2010 - 17:40
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