2013. Cannot repair, delete or install !!!!
Hi, hope someone can help?
I had some of my C: drive backups fail, could not find a reason why. When i tried to run manually it either could not lock the drive or it would just sit there doing nothing and the whole PC became unresponsive - so i tried a reapir, that failed, so i tried uninstall that failed with "package could not be opened" so i tried install of the same version, failed .....
So now i am stuck with an instalation which does not work and i cannot do anything with it unless i delete the folder in programs and then go into the registry and try to delete everything i can find related to this
So please, and good ideas of what to do or if there is a best way to delete everything so i can start again
I attached a log from one of several attempts in case it makes sense to someone?
Its been a good product but when it goes wrong its just plain flaky !!! not sure if i can get rid of it it will every be coming back .......
Anhang | Größe |
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acronistrueimage.msi_.txt | 603.25 KB |

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Hi GroverH, thanks forthe info. I downloaded and did the removal thank you. After a complete uninstall id did a reinstall of the program and entered my key. Now i seem to have 2 problems, firstly i get the too many registrations error so it is seeing the same machine and everything as a new registration and i dont know how to delete the first one or carry it over to what is actualy the same machine. But that info would only help if the program would work !
The situation now is the same as before, i can set a backup and it seems to start and then just hangs, not only itself but the whole PC, nothing works, Acronis not responding, nothing and i have to do a hard reset to get to a functioning PC. I have now done a few uninstalls and checked as best i can everything is removed, reboot, install, look for old versions of backups or set up something new and every time its the same, i am not able to do any form of backup without a complete freeze, no error, nothing.
As i use crashplan as well maybe i stick with that as that just works, this did so for a long time but it seems now that something is not right and its not going to be a simple fix - unless someone can give me a solution to try then i will give it another go.
Thanks in advance
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This link may help with the activation.
Not sure the solution on the freeze. You may have to contact Support on a paid basis.
Which operating system is involved? If Win 8 or 8.1, you need 2014 and the upgrade is free.
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