TI 2013: Changing Windows User Account

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One of the things I love about Acronis TrueImage software is that it does such a great job of getting in the way of me trying to back up my systems. No matter what I try to do, it never disappoints me by simply getting the job done. Instead, every single thing I try to configure causes a problem. It takes a lot of hard work to make that happen, I'm sure.

Okay, now on to today's problem.

I am having backups fail for inability to connect to an SMB share (which is part of a NAS4Free storage system). I think it's a credentials problem. I've made sure that the SMB share password is identical to the Windows password for the user account running TI. So I went in to the backup job configuration, Windows Account/User section, and tried to deselect the "run as another user" checkbox, since TI should be able to simply use the Windows credentials to access the SMB share.

I can deselect the checkbox. But when I click on "Okay" to close the dialog box, nothing happens. For at least 25 minutes (after which I gave up).

I am aware of the potential for problems in accessing an SMB share from Windows caused by the password hashing algorithms not necessarily being the same (at least, that used to be a problem years ago; I thought more recent versions of *nix SMB server software worked around that). But that still doesn't explain why a simple action like closing a dialog box fails. With no message of any kind, of course.

Has anyone been successful in changing TI's Windows execution account? If so, what's the trick? Doing it on a night of a full moon after sacrificing a goat or something?

- Mark

Fr, 10/03/2014 - 18:41
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Mark,
This often comes down to the way the share was mapped. We have also seen occasional issues when the path or share is changed.

Try remapping the share using an IP... \\IP\share_name ** this has been the most reliable for me

Or

\\FQDN\Share_name and try again

Older versions of Acronis have notoriously had issues mapping and saving to smb shares on NAS devices. Might be time to consider trying 2015.

So, 10/05/2014 - 15:21
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Thanx, shadowsports. I appreciate the suggestion. But my experience with Acronis is that upgrading doesn't solve any of my problems, and just makes my wallet lighter :).

I'll reconsider that if I get sufficiently desperate.

Do, 10/16/2014 - 16:40
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