ZERO customer support!
It's unbelievable there's ZERO customer support; if I knew that, I'd never have bought this.
Other IT companies have live chat to immedietely take care of issues, now I can't do a backup and have to remove this from my computer!


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Pat, thank you for your help!
Roger, please check this page for info about our support options: https://kb.acronis.com/content/6031
Please provide more details on the problem you've faced so that community could help you.
Thank you,
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Thank you for your reply.
I was also getting this error message "Failed to initialize the Snapshot manager library (0x100005)".
However, I deleted the Acronis program, shut off my anti-virus and reloaded the program and I'm now able to do a backup and it seems to work fine.
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Thank you for your reply.
I was also getting this error message "Failed to initialize the Snapshot manager library (0x100005)".
However, I deleted the Acronis program, shut off my anti-virus and reloaded the program and I'm now able to do a backup and it seems to work fine.
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