Direkt zum Inhalt

True Image Home 2010 New User Error (0x0) Tag = 0x0

Thread needs solution

I subscribed to 250gb online earlier this week. I started online backup, or I thought I did but nothing if anything seemed to happen. After many tries I got a message to say estimated backup time 49,000 days. I cancelled online, or have tried to. There is no way of telling if it is cancelled!

Since subscribing to online my nonstop backup turns itself off. It was perfect until this point!

I start Acronis, click on nonstop backup, click to turn on. It turns on and says preparing to backup. Within 2 seconds it turns off. Groundhog day.

I am not too worried about 1 click as I know the way round it but losing nonstop is a major problem because if I have a catastrophy I am sunk!

This all happened when I subscribed to Online so it is not a coincidence.

Please kill my Online, give me my money back, and tell me how to get True-image 2010 functional again.

Thank you

Hello Bryan,

Thank you for the provided information. 

To make Nonstop backup functional please remove the old Time Explorer storage and create a new one. Unfortunately, this is the only way for now.

Being that I am the moderator of the forum I am unable to take care of your refund request. I would like to ask you to contact our Live chat service so that our operators can perform the necessary actions. 

To get the access to Live chat service or e-mail support one should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select I am using Online backup service, choose product from drop down box. Choose Live chat.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

I got rid of Time Explorer and Nonstop now works fine, thank you.

Clearly Online corrupts things and should be withdrawn.

 Hello Bryan,

Thank you for the provided information. 

I have submitted a request to QA team for reproducing. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hello,

Same old 0x0 Bug here. Installed it Today. The listed Workaround in Post 44 doens't work.

So when will the next (fixed) Release be available ?

Thank You

Erich Wagner

Hello Erich,

Thank you for your question.

We expect a new build release very soon, the Release Candidate build is at the final stage of testing.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

The new built is out, at least on the German Website.

And I just installed it and the Problem seems to be solved, finally.

Hello all,

We have recently released a new build of Acronis True Image Home 2010 # 7046. 
I would recommend you to update the software to the latest build. Please see Release notes for your information.
You can learn more on how to download the latest build here
Here are the articles available in our Knowledge base:
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 
Thank you.

Lolly wrote:
I purchased True Image Home 2010 and Western Digital Elements EHD 1TB 2 days ago so that I could ensure my computer was backed up properly but I have run into a problem when trying to use the Acronis One Click Backup.

I read the online manual for True Image 2010 and it said that the external hard drive should be formatted to NTFS so that any backups did not backup in chunks of 4gb.

I went to the Western Digital website and followed the instructions to format the hard drive (no manual was supplied with the disc) and then went to One Click Backup.

I got an error message:-

(0x0) Tag = 0x0

I have searched this forum and have seen this error appear on posts but can't find a solution.

I have tried to find a support number for Acronis and can only find the "pay support" but as this is a new item I should be receiving 30 days free support.

I am running for the first time the True Image Backup and it seems (fingers crossed) to be going through as I'm typing this so I presume that this will backup everything including the operating system on on my computer should the worst happen.??

I would appreciate any advice on how to fix this error, confirmation that backup will be backing up the important information, and a contact number for Acronis. The only number I can find is the corporate number.

Many thanks in advance.

Lolly wrote:
I purchased True Image Home 2010 and Western Digital Elements EHD 1TB 2 days ago so that I could ensure my computer was backed up properly but I have run into a problem when trying to use the Acronis One Click Backup.

I read the online manual for True Image 2010 and it said that the external hard drive should be formatted to NTFS so that any backups did not backup in chunks of 4gb.

I went to the Western Digital website and followed the instructions to format the hard drive (no manual was supplied with the disc) and then went to One Click Backup.

I got an error message:-

(0x0) Tag = 0x0

I have searched this forum and have seen this error appear on posts but can't find a solution.

I have tried to find a support number for Acronis and can only find the "pay support" but as this is a new item I should be receiving 30 days free support.

I am running for the first time the True Image Backup and it seems (fingers crossed) to be going through as I'm typing this so I presume that this will backup everything including the operating system on on my computer should the worst happen.??

I would appreciate any advice on how to fix this error, confirmation that backup will be backing up the important information, and a contact number for Acronis. The only number I can find is the corporate number.

Many thanks in advance.