Event code 0x00040014 - True Image Home 2010

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My backup has started to fail (for last 6 runs), but previously ran fine. It gives the following error report, but the event code (0x40014) does not exist in the knowledge base. It does exist as a part-code for some entries, but none of those seem applicable in this case (e.g. I have no directories or files starting with a '.' on that drive). Details of error from Log of latest run below.

Acronis is running under a priviledged user account [Windows 7 Ultimate 64-bit], so "access is denied" tag is a little strange - certainly has no issues with other system files requiring privileged access in the backup set.

To be honest, I wouldn't mind if it can't backup all the files - what is really annoying is that the backup job kills itself because of the error, rather than continues to backup what it can!

Product: Acronis True Image Home 2010 (build 7,046)
Created: 20 December 2010 04:26:37
Details: Failed to back up file or folder 'G:\System Volume Information/{0997c318-05d0-11e0-9e6b-1c6f6536e63c}{3808876b-c176-4e48-b7ae-04046e6cc752}'.
File I/O error. (0x40014)
function = "GetFileAttributesW",
filename = "\\?\G:\System Volume Information\{0997c318-05d0-11e0-9e6b-1c6f6536e63c}{3808876b-c176-4e48-b7ae-04046e6cc752}"
Tag = 0xA8A1022BD18AE2ED
Access is denied (0xFFF0)
code = 80070005)
Tag = 0xBD28FDBD64EDB8B9: None

Do, 12/23/2010 - 08:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Matt,

Welcome to the forum and thank you for posting. I will definitely help you with this issue.

If I am not mistaken, are you creating a backup of your whole disk in file/folder backup mode? Are you saving the backup to an external hard drive?

There are two possible causes for this issue. Your user does not have enough permissions to access that folder, or, the folder is corrupt.

I would recommend the following Microsoft KB article that explains how to setup proper permissions for folders. You can also check if the System Volume Information folder is corrupt by creating a Windows System Information file and checking if it can be created and opened properly.

You can also exclude this specific folder from your backup or create a partition backup instead. Please check our user guide which is available here for, for exclusion instructions on page 74 and partition backup instructions on page 39.

Just in case, please send me the output from the Acronis report so that I can check if you have any issues with your hard drive.

Looking forward to your reply and if you have additional questions, please let me know.

Thank you.

Do, 12/23/2010 - 13:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The security settings for the System Volume Information folder provide (as you'd expect) only access for group SECURITY - same as for the other drives in the backup set, although Acronis doesn't choke on those.
Sys Info and Report files attached, as requested.

I don't believe I need the System Volume Information folders, so content to exclude them if that's the easiest way out of this.

Anhang Größe
52069-93172.nfo 1.41 MB
52069-93175.zip 1.23 MB
Do, 12/23/2010 - 17:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Matt,

Thank you for the follow-up.

You can exclude those folders as a workaround and if you would like to get this issue investigated and resolved please contact our Support team with the same reports.

If you have additional questions please let me know.

Thank you.

Fr, 12/24/2010 - 07:47
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.