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Acronis True Image Home 2011 Plus Pack Build 6857

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I have update Acronis and when i have tried to update the plus pack i have got an error. After several attempts to update, I decided to uninstall Acronis and Plus Pack. Proceeded to download the latest versions of my product, I started to install Acronis and the Plugin then i rebooted my computer.
- Every time I go to install the Build 6857 Plus Pack i always get the same message:
The installation was interrupted before Plus Pack for Acronis True Image Home 2011 could be installed. You need to restart the installer to try again.

I have restart the computer and installation several times and i got a box error:
- Acronis installation program encountered the error #1603...

Some one can help me, please.

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Jose,

Verify whether the Plus Pack appear in the list of installed program. I believe it does NOT appear under Acronis..., but under Plus Pack or something.
Uninstall ATI, reboot and reinstall.
It looks like Acronis has removed the cleanup utility they had posted for a while. So, if this doesn't work, you will have to contact customer support.

I have the same problem like Jose. Spent 2 days trying to figure out what's wrong. I thought I messed up the installation process so I restored my previous backup. The problem remains the same.

I recently completed 6 updates to build 6857 and the Plus Pack (5 of them to various virtual machines) and ran into the same issue. The Windows 7 VMs updated without a hitch, but all of the Plus Pack updates to Win XP VMs stopped with the above mentioned error message.

For the updates that stopped with an error I simply re-started TI, checked again for updates, and let the installer finish the Plus Pack update. In all cases this succeeded.

I already did what Mark did. Sure, it says it installed successfully. However, it eventually splashes a dialog saying that a new version 6857 is available. Or if I check for updates, I still get the dialog saying that a new version 6557 is available. With this message, I can't tell if my version 6857 install really succeeded or not.

My OS is Windows XP.

Finally! I installed Plus Pack #6857 successfully. Just to make sure I have a clean install, I restored my previous backup.... again. Deleted my previous version of Plus pack using Add/Remove Program (as suggested in another post). Updated my TI 2011 to 6857 version. Rebooted. Rechecked Add/Remove Program does not contain Plus Pack. Installed the Plus Pack 6857 version. Kept my fingers crossed. And it installed successfully. Run TI 2011 and re-check for new updates. The return message was My version is up to date. Jeez....what an ordeal just do update.

I have uninstall Acronis and the Plus Pack. rebooted the computer, after that i have run the Cleanup Utility for Acronis True Image Home 2011 (http://kb.acronis.com/content/14871). I have installed Acronis rebooted the computer installed the plus pack and again the same error.

Reading the solution from "T Gaw" it give my one idea, i downloaded the Plus Pack Build 6696 and this time is installed perfectly i run again Acronis to check for a new version and is detected theres a new version of the plus pack and it downloaded and installed with no problems. I check again for updates "You are using the last version of Acronis True Image Home 2011". And Now Everything Is OK.

Hello all,

Thank you very much for posting.

I would really appreciate if you could post these two reports if you experience this problem with ATIH 2011 Plus Pack installation:

1. AcronisInfo report.

2. .msi log.

Please let me know if you have additional questions.

Thank you.