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local drive filled after running systeminfo utility -- out of space

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Version 11.7.44190 . . . .and don't tell me I need to upgrade to fix the issues I am having.  Additionally, with the inconsistency of the Acronis Products and especially have full support/maintenance, my Director has requested me Quote equivalient products.  He is willing to pay 35% percent more for something that can do minimally full backups of traditional windows servers.

Working with support on a managed deduplicating vault indexing/connection failure (02883641).   Appears that vault has grown too large and ran out of drivespace. . . could not clean the vault nor could I just plainly delete any old backups.  This is where my current problem begins . .  .

Upon completion of support logging in and detaching vault (had index error), removing logs and attempting to re-connect the vault (failed after 1 minute, although didn't report until 2 days later),

I attempted to run HELP -> Collect System information from Server, per support reps request.  That ran for 3 days until I gave up. Freespace on drive at this time was 48GB.  I then ran the command line systeminfo utility minus several of the checks.  This eventually reported failure.

C:\TEMP>systeminfo_build44421.exe -no_ra -no_syslog -no_ad
Action '-no_ra' was skipped due to a command-line option.
Action '-no_syslog' was skipped due to a command-line option.
Failed to generate the report from log 'Application'.
Action '-no_ad' was skipped due to a command-line option.
Progress check 0 partition 100%
The archiving operation has failed.

I am trying to get to a point where the server will at least write backups to the Tape Vault, but with almost no capacity left, I am stuck.

What files do I delete/Remove . .. . .C:\programdata\acronis\backupandrecovery\ASN ???? to free up enough space to make the server usuable, let alone, operational.

Thanks

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Hello Joel

Thank you for taking the time to let us know about the issue! As far as I see, your recent support ticket on the reported issues has been resolved. Would you kindly share the solution with the community? Feel free to share your feedback on provided service directly with me. 

As for the space usage in case of constellation with Acronis Storage Node, a big part of used space could be occupied by the data catalog. If you are using full cataloging for backups residing in the centralized managed vaults, the catalog can grow really fast. The path to the catalog

  • Managed vault catalog is stored on Acronis Storage Node in separate folder for each vault in:
    • Windows XP/2003: Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\ASN\Catalog
    • Windows Vista/7/2008/2008R2/8/8.1/2012/2012R2/10: ProgramData\Acronis\BackupAndRecovery\ASN\Catalog

If the catalog consumed too much space, you can reduce it as follows.

Thank you!