ABR10 recovery and other errors

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Beginner
Beiträge: 3
Kommentare: 6

Hi,

since ABR10 is, due to all these errors, not working correctly I thinking of using True Image Echo Server for Linux.
It's a shame how Acronis treats their customers. And I'm sorry to say, but the outsourced support is not worth a penny.
- the support need weeks to respond or doesn't even
- they never reads the cases and send the same useless doc's or links.
- the supporter changes a few times and for that the new supporter starts sending the same useless doc's or links because they never read the whole case.
- they seem to have no or almost no knowledge of the products

Now I don't want any insincere apologies from some Acronis Supporter.
What I want to know now is:
How long will Acronis release new builds with bugfixes for Acronis True Image Echo Server for Linux?

Thanks

So, 01/10/2010 - 15:45
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Beginner
Beiträge: 3
Kommentare: 6

OK, True Image Echo latest build cannot connect to the FTP-Server and freezes.
Great!!! So back to high-quality ABR10.

I want to recover the whole disks.
Therefore a full backup was made to FTP store.
Restoring from FTP starts and then prompts for reboot.
After reboot nothing happens.
Errors are:
----------------------------------------
Details
Typ: Fehler
Datum und Zeit: 1/10/10 4:02:31 PM
Backup-Plan: [Keine]
Task: [Keine]
Code: 9,437,208(0x900018)
Modul: 144
Besitzer: root
Nachricht:
Vollendung des Tasks 'MyRecover_1' nach dem Neustart der Maschine fehlgeschlagen. Fehler: 'Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397da7
Felder:
Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen.
----------------------------------------
Details
Typ: Fehler
Datum und Zeit: 1/10/10 4:02:31 PM
Backup-Plan: [Keine]
Task: MyRecover_1
Code: 11,863,304(0xB50508)
Modul: 181
Besitzer: root
Nachricht:
Task 'MyRecover_1' fehlgeschlagen: 'Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397da7
Felder:
Nachricht: Ausführen der Backup- und Recovery-Engine fehlgschlagen.
----------------------------------------

Another error:
ABR10 Linux is unable to create a usuable "Acronis Startup and Recovery".
It creates an unreadable grub entry: root (hd°,/) .... which of course ends up in an grub error 23.
If a supporter thinks that there might be a special harddisk config, there is none. sda + sdb with sda1 + sdb1 as md0, sda2 + sdb2 as swap and sba3 + sdb3 as md1.
fstab is correct, grub.conf is correct device.map is correct.

Besides that it's not working, there is no text-based mode in any of these super boot medias:
-"Acronis Startup and Recovery"
-"Acronis Backup and Recovery 10 native bootable media"
Therefore customers are not able to use them when they only have serial console access, which is a standard for Linux rootservers. Inserting CD is also no option with rootservers.

When does Acronis take care of customers needs for good support.
We paid good money and receive unfinished products with bad support.

So, 01/10/2010 - 19:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Beiträge: 88
Kommentare: 4769

Hello Martin T,

Thank you very much for posting and I am sorry for the delay. I will definitely assist you with this.

Acronis will no longer release new builds for True Image Echo, the latest build is 8398, please accept my apologies for the inconvenience.

If I understood correctly, when you try to recover from FTP, you get the above mentioned error message. Can you please tell me, have you tried moving the backup file to a different location? Does the recovery still fail? At the moment it is not clear why this is occurring.

I am afraid the issue with the Acronis Startup and Recovery manager needs further investigation. Would you be kind enough to submit a support request with a Linux System Report and provide me with the case number either here, or via PM. I will then escalate this issue to our Expert team.

Please let me know if you have additional questions.

Thank you.

Mi, 03/03/2010 - 15:14
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