Backup Failed - Failed to set snapshot bitmap

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I am getting error every time the backup run on my server.  The backup was running fine before 29 September, then starting from 29 Sep it fails everyday.

I did try to run the installer again to repair ABR but the backup still fails after the repair.  Please help, thank you.

ABR version: ABR 10 Server for Windows build 10.0.11639

OS: Windows Server 2003 Standard Edition Service Pack 3

Error Details:
1 Information 28/10/2010 2:47:23 PM Priority changed to High.
2 Information 28/10/2010 2:47:50 PM Analyzing partition '0-0'...
3 Information 28/10/2010 2:47:51 PM Analyzing partition '1-1'...
4 Information 28/10/2010 2:47:51 PM Analyzing partition 'C:'...
5 Information 28/10/2010 2:47:51 PM Analyzing partition '0-0'...
6 Information 28/10/2010 2:47:52 PM Analyzing partition '2-1'...
7 Information 28/10/2010 2:47:52 PM Analyzing partition 'D:'...
8 Information 28/10/2010 2:47:52 PM Analyzing partition '0-0'...
9 Information 28/10/2010 2:47:52 PM Analyzing partition '3-1'...
10 Information 28/10/2010 2:47:52 PM Analyzing partition 'E:'...
11 Information 28/10/2010 2:47:52 PM Analyzing partition 'C:'...
12 Information 28/10/2010 2:47:53 PM Analyzing partition 'D:'...
13 Information 28/10/2010 2:47:53 PM Analyzing partition 'E:'...
14 Information 28/10/2010 2:47:54 PM Create Full Backup
From: Disk '1', Disk '2', Disk '3'
To file: "file://192.168.0.110\backup/Backup%20for%20File%20Server_2010_10_28_14_47_21_078D.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\acr3.tmp,

15 Information 28/10/2010 2:47:54 PM Pending operation 147 started: 'Creating partition image'.
16 Information 28/10/2010 2:47:54 PM Locking partition 0-0...
17 Error 28/10/2010 2:48:31 PM Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xDF81DA2C74EC508E
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 16,002 (0x3E82)
Tag: 0x14181C22EF45ADB7
Not locked.

Error code: 0x9
code = 3,758,096,392 (0xE0000008)
Tag: 0xABF5B651C7D88E41
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xDF81DA2C74EC508E
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 16,002 (0x3E82)
Tag: 0x14181C22EF45ADB7
Not locked.

Error code: 0x9
code = 3,758,096,392 (0xE0000008)
Tag: 0xABF5B651C7D88E41
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec508e
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50254
Module: 16
LineInfo: 14181c22ef45adb7
Fields: blocks : 16002
Message: Failed to set snapshot bitmap.
--------------------
Error code: 9
Module: 0
LineInfo: abf5b651c7d88e41
Fields: code : 3758096392
Message: Not locked.
--------------------
Task 'Full backup' has failed on machine ''.

Do, 10/28/2010 - 07:39
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Beiträge: 24
Kommentare: 3268

Hello Sun Liew!

Welcome to our Forum, it's nice to have you with us! I understand how inconvenient the issue is, and I'll be glad to help you.

Looks like SnapAPI drivers either got blocked from the access to the drive, or there's some glitch occurred. The best way to cure it is to: 

  1. Temporary disable any third party protection software (antivirus, firewall, backups, etc.).
    All these solutions are using low-level drivers, that may prevent SnapAPI drivers from proper assigning to the drive
  2. Update the product to the latest build
  3. Go to Start -> Run -> cmd
    issue there the following command
    chkdsk /r /f
    and reboot the machine.
    This operation will ensure us that there are not bad block on the drive

These steps should solve the issue. I'd appreciate if you could follow them, and let us know the issue state. This problem is important for us, and I'd like to guide it till its complete resolution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 11/01/2010 - 13:04
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