Cannot connect to agent on remote machine

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I have remotely installed the Acronis agent to my test machine. I have checked that the software is indeed installed. i get this error whenever i try to manage this machine remotely. I get the following error message.

------------------------------------------------
Error
--------------------------------------------------------
Cannot connect to '10.173.48.193'.
-------------------------------------------------------
Details
Code: 11,337,731(0xAD0003)
LineInfo: 0x1C13ECEB3832891E;

Message: Error: Cannot establish connection. Check the specified machine address and make sure that the agent is installed on that machine. Also, check the configuration of the machine's firewall.

---------------------------------

I've opened up ports 445 and 25001. Not sure what else is blocking it at this point. Any help is appreciated.

Mo, 11/08/2010 - 17:32
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Hello Zaviera!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will do my best to assist you.

There can be several possible reasons for this issue. Unfortunately due to the lack of investigation information it's hard to find out the exact cause, so this situation requires investigation.

Please gather

  1. Wireshark
  2. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 11/08/2010 - 21:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Zaviera.

You need check firts whit a "ping" to ipaddress.
this command could be from your ordenator (pc)
start>run>cmd.....into
c:\>ping 10.173.48.193
some times when the firewall is enable, you have problems to conected to remote machine

best regard

Mi, 07/20/2011 - 14:48
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mayitt23@hotmail.com
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Hi Adolfo, 

The main step in your profile, you need to write the correct english lenguaje.

"could be is used just for a person or times" the correct english sentence  

you need to execute this command from your "pc":

 

You are not a Engineer. 

 

Grettings 

 

ISC. Miriam Maya

Di, 12/26/2017 - 01:34
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