Update Error

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Beginner
Beiträge: 2
Kommentare: 5

Hi,

i have the following error while updating to th latest version of Backup and Recovery Management Server:

ode: 06442537
Zeilenkennung: 0x394351065f8e4bad
Nachricht: Installationsfehler.

Suberror
Code: 08356348
Zeilenkennung: 0x5538f731ab69469
Nachricht:

Can you help me. Log attached.

Thanks

Felix

Anhang Größe
acronislog.txt 6.84 MB
Mi, 09/22/2010 - 10:37
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Beiträge: 24
Kommentare: 3268

Hello Felix!

Thank you for finding time to report about the issue. I understand how inconvenient the situation is, and will be glad to help you!

Looks like some folder in the Documents and Settings cannot get properly updated. The best solution here is to: 

  1. Remove current ABR installation with the help if Acronis Backup and Recovery Clean-up Utility.
  2. Install the latest build onto the clear system

This should solve the problem. Should the issue remain, please resend us MSI log alongside with Windows System Information - it will help us to localise the issue and find an appropriate solution for it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mi, 09/22/2010 - 13:38
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