Vault reports odd numbers

Hello Rune!

Thank you for finding time to open the thread and report about the issue, it's important for us! I understand your concern and will be glad to help you.

I have carefully checked our internal resources and found no mention of a known issue of such type. Thus this situation requires investigation. Could you please provide us with the following information?

1. Acronis Info from the machine where AMS is installed?
2. If you have a cenralized vault on some server or PC, please send us Windows System Information from it.

This data should help us to localize the issue and find an appropriate solution to the problem. Please either send this information to me via PM or attach it to your reply in the thread.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello Yana

I have sent you two files as a pm.

Rune

Dear Rune!

Thank you for your comment and for the information you've sent me! It is very important for us, and I appreciate your cooperation.

I have just forwarded this information to the Development team, and they will be busy with reproducing the issue for a while. It may take time, but I will keep tracking the case and update you as soon as I have any news.

Should you face any procrastination with the reply or have any additional questions - please, share them with me, I will be glad to help you!

Thank you once again for cooperation!

Dear Rune!

I've received some news from Experts and Testers team, and I'd like to update you with it.

The information you've kindly sent helped to localize the issue, so currently our Testers and Development teams are busy with reproducing the issue and finding the exact cause. Most probably, some meta data corruption occurred, though yet it's still hard to say for sure.

I will keep tracking the case's state and update you as soon as I have any news regarding it.

Let me know in case there's anything else I can help you with - I will be glad to!

Thank you once again for cooperation and patience, I really appreciate it.

Hi Yana

The next two weeks I will not be working much.

Do you have an estimate when I should expect some input from You?

Rune

Dear Rune!

Thank you for your comment and notification!

I contantly check the issue state, but currently Testers are busy reproducing the issue and checking program code, so there's not much I can update you with.

Since you're won't be working much next two weeks, I won't disturb you with news.

Thank you once again for cooperation and patience, I really appreciate it!