Issue with Creating Protection Plan
Hello Friends,
Has anyone experienced long "Optimizing plan for device," during Protection Plan creation? I have created 4 plans and now suddenly it seems impossibly long to create any other plans. Once I click save, the Backup, Anti-Virus/Malware protection, and other features would finish "optimizing." But, the Protection Plan will never finish completing. It will stay stuck in "optimizing plan for device." I had let it run for a couple hours with no luck. Closing the window will prevent the plan from saving. I have tried recreating a plan multiple times with no luck. I have even tried different web browsers. Refreshing the browser will obviously also cancel the creation of the plan.
This is becoming very frustrating.


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Hi Peter,
Thank you for your response. I have restarted Acronis services on the backup machines with the same outcome. However, this is happening to all new endpoints I install Acronis on, and need to create a Protection Plan individualized for them.
As I have been deploying Acronis Cyber Protect, every windows server/computer will run into not being able to finish the creating protection plan process. I will have to try waiting the next day to reattempt, and if it works, I'll need to wait another day to create another one, if I'm lucky I can create a new plan at all.
So far, I have been able to create 6 Protection Plans but I need 17.
This is very frustrating. I am using Cyber Protect Cloud. Standard backup and not Advance.
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For my previous suggestion, you'd need to restart services on the AMS server. If you use cloud though this doesn't apply.
I suggest you contact support about the issue.
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