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Email not sent after completion of backup either failure or success

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I had to reload Acronis 2021 Trueimage after having problems unrelated to the email.  After I loaded it and configured the backup, I set up the notification to send an email at the end of the backup whether it failed or succeeded and sent the test email which succeeded.

Since then, I have not received any email from Acronis, just to make sure I looked and the backups have been running and have succeeded.

The particulars of the email settings are

smtp.gmail.com

TLS using port 587

Yes, I did set the application-specific password on GMail, and it has been working without a problem for months. Let me know if you need any other info.

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Gary, the settings should be fine and match those I use myself other than I stopped using Gmail a few years back and switched to using smtp.mail.co.uk instead.

Does the option to send a test message still work?

Yes, the test email still works.  I've looked through several of the logs, I don't know which one to look at, but I'm wondering if it's even trying to send the email.  Is there a log that says it's trying to send the email, if so, which one is it?

If the test email still works then I would suspect that something else is going on here, perhaps at the Gmail end.  I have never been able to find any log that records anything about these email notifications (checked again today!).

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Hello GarryG!

Thanks for participating.

Please check the following KB:https://kb.acronis.com/content/57875

Make sure the account is configured properly ( To use a Gmail account as email service, do the following: Click to expand ).

If everything is properly configured and the test works as you mentioned above I suggest you raising a ticket with our support. At the moment I don't see any tickets reporting issues with the email notifications so an investigation would be required.

Thanks!