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Mobile backup, invalid QR code

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Hello,

I want to backup my Samsung phone to my PC and I always get the error message "invalid QR code".

I have installed the Acronis Mobile app on the phone and use Acronis True Image 2021.

 

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Hello!

Please review and apply the troubleshooting steps from the following KB: https://kb.acronis.com/content/59581.

Also, make sure you are applying the correct QR code. Please carefully review this user guide: https://www.acronis.com/en-us/support/documentation/AcronisMobile/#63504.html?Highlight=qr%20code.

(If the code is correct and not working, ensure that the time in the authenticator mobile app is synced with your device.)

If the issue persists, please raise a ticket with our support at https://kb.acronis.com/content/8153.

Best regards!