Acronis 2016 no longer backing up
I have a Files Backup that fails to run when clicking 'backup now' The log files complain about Cloud backups and expired certificates. I'm not running a cloud backup. I have the destination folder going to my external drive and the folder is accessible. My trial subscription to the cloud expired. I do not wish to use cloud backups. Why are my backups not working now? I am having trouble with my computer and wish to restore my partition and need to take a current File backup first so I can restore the most current version of my files after the partition restore.
Here is the log file from my most recent 'backup now' attempt:
<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="True Image" version="19.0" build="6571" >
<event id="1" level="4" module="152" code="829" time="1474547849" message="Failed to retrieve the backup list from Acronis Cloud." line_tag="0x902D1A812521EB8E" >
<error>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</error>
</event>
<event id="2" level="4" module="515" code="16" time="1474547849" message="Failed to renew certificate, reason is "certificate expired"" line_tag="0xDF3CBAD70699540B" hide="1" />
<event id="3" level="4" module="152" code="818" time="1474547849" message="Failed to create the certificate. Try again later." line_tag="0x6B2E054C82443470" hide="1" />
<event id="4" level="4" module="0" code="20" time="1474547849" message="Account expired." line_tag="0x6B2E054C82443464" hide="1" />
<event id="5" level="3" module="228" code="28" time="1474547849" message="Request to Acronis Cloud failed, make sure you are signed in." line_tag="0x29521A5FF1D6DE4C" >
<error>ARwA5ABM3tbxXxpSKVJlcXVlc3QgdG8gQWNyb25pcyBDbG91ZCBmYWlsZWQsIG1ha2Ugc3VyZSB5b3UgYXJlIHNpZ25lZCBpbi4AJG1vZHVsZQBBdGlfbWFuYWdlcnNfdnNfNjU3MQAkZmlsZQBBazpcNjU3MVxwcm9kdWN0c1xpbWFnZXJcaG9tZVxhcmNoaXZlX2V4cGxvcmVyXG1hbmFnZXJcaW1wbFxvYl90cmF2ZWxsZXJfaW1wbC5jcHAAJGZ1bmMAQUFyY2hpdmVFeHBsb3Jlck1hbmFnZXI6Ok9ubGluZUJhY2t1cDo6VHJhdmVsbGVySW1wbDo6R2V0U3RvcmFnZVN0YXRlACRsaW5lAE4YAgAAAAAAAAA=</error>
</event>
<event id="6" level="4" module="152" code="829" time="1474547851" message="Failed to retrieve the backup list from Acronis Cloud." line_tag="0x902D1A812521EB8E" >
<error>AT0DmACO6yElgRotkEZhaWxlZCB0byByZXRyaWV2ZSB0aGUgYmFja3VwIGxpc3QgZnJvbSBBY3JvbmlzIENsb3VkLgAkbW9kdWxlAEF0aV9tYW5hZ2Vyc192c182NTcxACRmaWxlAEFrOlw2NTcxXHByb2R1Y3RzXGFzXGNsaWVudFxkb21haW5fbW9kZWxcaW1wbFx1dGlscy5jcHAAJGZ1bmMAQUFTdG9yYWdlOjpHZXRTdG9yYWdlQm94ZXNMaXN0ACRsaW5lAE7fAQAAAAAAAAAQAAMCC1SZBte6PN9GYWlsZWQgdG8gcmVuZXcgY2VydGlmaWNhdGUsIHJlYXNvbiBpcyAiY2VydGlmaWNhdGUgZXhwaXJlZCIAJG1vZHVsZQBBdGlfbWFuYWdlcnNfdnNfNjU3MQAkZmlsZQBBazpcNjU3MVxuZXR3b3JrXGFzdG9yYWdlXGNsaWVudFxjZXJ0LmNwcAAkZnVuYwBBQVN0b3JhZ2U6OkNlcnRTdG9yYWdlQWNjZXNzb3I6OlJlbmV3ACRsaW5lAE4OAQAAAAAAAAAyA5gAcDREgkwFLmtGYWlsZWQgdG8gY3JlYXRlIHRoZSBjZXJ0aWZpY2F0ZS4gVHJ5IGFnYWluIGxhdGVyLgAkbW9kdWxlAEF0aV9tYW5hZ2Vyc192c182NTcxACRmaWxlAEFrOlw2NTcxXHByb2R1Y3RzXGFzXGNsaWVudFxyZWdpc3RyYXRpb25caW1wbFxyZWdfc2VydmVyX2hhbmRsZXJfaW1wbC5jcHAAJGZ1bmMAQUFTdG9yYWdlOjpSZWdTZXJ2ZXJIYW5kbGVySW1wbDo6RXhlY3V0ZQAkbGluZQBOqQEAAAAAAAAAFAAAAGQ0RIJMBS5rQWNjb3VudCBleHBpcmVkLgBSZXF1ZXN0WG1sAEE8P3htbCB2ZXJzaW9uPSIxLjAiIGVuY29kaW5nPSJVVEYtOCI/PjxtZXRob2RDYWxsPjxtZXRob2ROYW1lPkNyZWF0ZUFjY291bnRDZXJ0aWZpY2F0ZTwvbWV0aG9kTmFtZT48cGFyYW1zPjxwYXJhbT48dmFsdWU+PGJhc2U2ND5qRVhYbktGV3ZvZGdOZ09wYUpES0NtMEk4bjVyRm9uTFI3OGFKOU8rM3V1c0R3czR3UVFZcEtkbUFrSXRHa1FBY3VsemxJN0FVSTg4DXdTTDdFSlpBVSt1ZUkvT1YyTTVzRGhqTHlBZklCclQ0bXFyUXdMcjI4RE93enF2K3cwZUJSYlpJc3VpYkMvMU5BLzVxd3dxNC9xU0wNQXpwNUZvaHpSUE9ab3dORFp0MWRVUVlsdWRlNjN5QTM4OE1vMFNobjBydUo2UGRpWk5WaDBMSUdWUUNWOTRJVUtHdUllVWx0Y05oTQ1HZVk3OFF5cDN4UVU4OVhIbEkxdm53NXZKL2lpbDdicmNkbVdiak5KUUUwVFJUYzhURyswZnRpWUhXdDlxeE5NQnNBNjFqUzFDVEJpDXRDdk8wa3FpMklpSWJjRGdzaGZoYThJUHRZUXYxU3FEZk84ZlR3djRkaHZTelF2N0xCbXcxcW83Wk94LzhkaFFPMytWdWtWVHVZY2QNVC9aMVZTY3dYaEplc1I4NHZ1Wm9HK1dxMzdseGx2eFRDUEVNUFNvMmdJQUZnbllZUG02TFIzQ0k3ZW9yMVg3VlBQWXUvTmVsMGtPWg1SVWNEdW1RNHRNcmx2RWY3SHpoWnVTUzMrNGE2WldXaEE2ZEJKRVZMV2ViRU8zaWVIcDNFWXFkYUQ1Q0t6Skg5emFkRFRvMER0bGF3DUhlQ1BaUERWOVdmTEpUYWF6eDFaOW1DM01RSXcrdk01V3l3S1E0clpFL0FMRnJxUWZzdm50S080L0NmOVYyZWZFSVYyNDNDbThFdEYNUXlmSEh6aFBITmpmc0NkbnhhZ2tQM3ZrSzZEMlp3amsyeWVQeFJRbmlXV0lPcHFEcktPQWR1dk84SXRwOTVMMGVkL3FsRDZlQzRBPQ08L2Jhc2U2ND48L3ZhbHVlPjwvcGFyYW0+PHBhcmFtPjx2YWx1ZT48YmFzZTY0Pk1JSUNhRENDQVZBQ0FRQXdJekVoTUI4R0NTcUdTSWIzRFFFSkFSWVNjbWxrWjJVd01EaEFaMjFoYVd3dVkyOXRNSUlCSWpBTg0KQmdrcWhraUc5dzBCQVFFRkFBT0NBUThBTUlJQkNnS0NBUUVBc0h1ODJ3SWRyT1d0NGM1VG1nUWxVaFB4VDdsbjZtb3BDbWs5DQpjUGYvL0ViY1ZESUFCUHF5a0M5SENaZHZuVldTak5NamwzdFNaNW1hdHgvcldCZndYWXMyK0tLakRBTmMrY3ZvTkJudUR4WmINClF2UnM4UmFJTUJaQWd0Sk5lU2JrZWoyeWZ6VDdTNlUxWHR4Z1gxazhYR3BYYWMxU1krTkRtMHlpdEVGamJ1TXo5RUV5a29WYQ0KZjM1d2g4YU1TblFVOGMrbWF1emo4Z28zcGFWbW5Sa2dUMUsvNzRWQ1FWdFlKMDBQN1owSVlGRG1OUmpLOHk0UFN3M1hvK0U1DQp6djlPb09yd3ZiRmtXUENLMmEyS2tHS3crcVIrR1d2TElxVy9RUC95SnExTURoUCswMTRrMVk1QVpCYVhFdWZyVnFwTDBleWMNCmpicGRuSkI1UXJhZmQwQ1Zjd0lEQVFBQm9BQXdEUVlKS29aSWh2Y05BUUVFQlFBRGdnRUJBSVJWdExHSUhCMElTbmd6MjkyNA0KUTc2bFU1ckYwV2IwanJCT0RHNy83V1NaVWRKYVVNM1ljUG1uSXd4T005WDM1OVhieXEvSG9jRlFqYm9lQ3VxVDBuaW5QcmVsDQoydWswYzFrL0U0QXUzVGxmNFZHdURlYmlad3VDaU9nQktkcHQ0eVY0ZUdlRTRFTXR2Zks4b3REU3NvYUFwUUxjODRRWllWNWkNCm5UbGRxTGpDcE5HR0ZlbUFCbWxWL1JCMHRYSDMrTjlFTjBvcUFiV2xFUVJ4ZXVYTEN3Y2J3VkpTRXlCTGc1dGtrTFRnMHMzag0KTUxVUGxlb0pHMW9jYUszNFYweTZ1SGtkaGlrMGxzTXJoVk4vUjBCQXlRL0NGT0ZrMVpCWkZ5ZzM0a0NoaGh2YndkYlNacTJODQpnMkx2cktWdHRtcXVGM1ZBUDYrb3l2VEsrNWdOZUNpRDFKRT0NCjwvYmFzZTY0PjwvdmFsdWU+PC9wYXJhbT48L3BhcmFtcz48L21ldGhvZENhbGw+AFJlc3BvbnNlWG1sAEE8P3htbCB2ZXJzaW9uPSIxLjAiIGVuY29kaW5nPSJ1dGYtOCI/PjxtZXRob2RSZXNwb25zZSB4bWxuczpleD0iaHR0cDovL3dzLmFwYWNoZS5vcmcveG1scnBjL25hbWVzcGFjZXMvZXh0ZW5zaW9ucyI+PGZhdWx0Pjx2YWx1ZT48c3RydWN0PjxtZW1iZXI+PG5hbWU+ZmF1bHRDb2RlPC9uYW1lPjx2YWx1ZT48aTQ+MjA8L2k0PjwvdmFsdWU+PC9tZW1iZXI+PG1lbWJlcj48bmFtZT5mYXVsdFN0cmluZzwvbmFtZT48dmFsdWU+PHN0cmluZz5BY2NvdW50IGV4cGlyZWQuPC9zdHJpbmc+PC92YWx1ZT48L21lbWJlcj48L3N0cnVjdD48L3ZhbHVlPjwvZmF1bHQ+PC9tZXRob2RSZXNwb25zZT4AJG1vZHVsZQBBdGlfbWFuYWdlcnNfdnNfNjU3MQAkZmlsZQBBazpcNjU3MVxwcm9kdWN0c1xhc1xjbGllbnRccmVnaXN0cmF0aW9uXGltcGxccmVnX3NlcnZlcl9oYW5kbGVyX2ltcGwuY3BwACRmdW5jAEFBU3RvcmFnZTo6UmVnU2VydmVySGFuZGxlckltcGw6OkV4ZWN1dGUAJGxpbmUATp0BAAAAAAAAAA==</error>
</event>
<event id="7" level="4" module="515" code="16" time="1474547851" message="Failed to renew certificate, reason is "certificate expired"" line_tag="0xDF3CBAD70699540B" hide="1" />
<event id="8" level="4" module="152" code="818" time="1474547851" message="Failed to create the certificate. Try again later." line_tag="0x6B2E054C82443470" hide="1" />
<event id="9" level="4" module="0" code="20" time="1474547851" message="Account expired." line_tag="0x6B2E054C82443464" hide="1" />
<event id="10" level="3" module="228" code="28" time="1474547851" message="Request to Acronis Cloud failed, make sure you are signed in." line_tag="0x29521A5FF1D6DE4C" >
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</event>


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Thank you for the log file viewer - it is very helpful
For some reason my backups are working now. When I was troubleshooting why my Windows 10 Anniversary update was stuck, my Acronis backups did not work. None of my prior attempts created a service log file, either. The last service log that the log file viewer showed was from August 2.
I have no idea if the problem I was having with the Windows 10 Anniversary Update caused the problem with Acronis, but once I solved that, the backups are working.
For anyone interested, here is the link I used to figure out how to fix the Windows 10 Anniversary Update problem:
http://www.alphr.com/microsoft/1001411/how-to-fix-windows-update-in-win…
I followed the directions for
Delete Files in Software Distribution
Thanks for your reply
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Kathy, thanks for your feedback. Interesting that cleaning out the Windows Software Distribution would have any effect on whether your Acronis backups work or not. I can only assume that this might have been associated with the Microsoft VSS service used by lots of different system processes included Acronis for backups. Good to hear that this is working for you again.
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Well, after deleting the files in software distribution, Windows re-downloaded the update and reinstalled. Something must have been wrong with my prior download. So it wasn't only cleaning out the Software Distribution, it was doing that plus having Windows download the update and install it again. This time it didn't get stuck and installed the update all the way through. It could be that in the interum state, something was set that was incompatible with Acronis that prevented the backup from running. Who knows? It's working now - thanks again
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