Direkt zum Inhalt

Can't Use External Seagate Hard Drive?

Thread needs solution

I'm trying to image a disk onto an external hard drive, but it is grayed out on the destination screen. There is plenty of room on it. What might be causing this?

0 Users found this helpful

Mary Jo, what type of backup are you trying to perform here?

Are you doing an 'Entire PC' or a 'Disks and Partitions' backup?

Does your external hard drive show correctly in Windows Explorer?
Is it shown as a removable drive or as a fixed disk?

Note: If it shows as a fixed disk, then doing an 'Entire PC' backup would include it and prevent you also using it as the destination for the backup image.

Try just selecting your Windows drive / partition in the Source panel, then see if you can select the external drive for the destination.

Hi Mary Jo,

There could be a number of reasons for this, could be that the drive is asleep, not ready to use.  This occurs with USB disks because Windows by default powers down USB devices after period of time.  You can check this in Windows Power Options under USB.

Accessing the drive in Windows Explorer just prior to running the backup may help.

http://knowledgebase.macrium.com/display/KNOW/Incompatible+Disk+Selected

Your disk image is of a disk that has a 512 byte logical sector size and the controller of your Seagate USB 3.0 enclosure is translating the logical sector size of the internal disk to 4096 bytes.  This translation allows the disk to be formatted MBR instead of GPT and still use the full capacity of the disk.  This also makes the disk compatible with Windows XP systems which do not support GPT.

There currently are no disk imaging programs that can restore a 512 logical sector image to a 4096 logical sector disk.

 

Anhang Größe
348954-127936.png 417.67 KB
348954-127939.png 156.13 KB
348954-127942.png 79.66 KB
348954-127945.png 12.81 KB