Can't Use External Seagate Hard Drive?
I'm trying to image a disk onto an external hard drive, but it is grayed out on the destination screen. There is plenty of room on it. What might be causing this?


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Hi Mary Jo,
There could be a number of reasons for this, could be that the drive is asleep, not ready to use. This occurs with USB disks because Windows by default powers down USB devices after period of time. You can check this in Windows Power Options under USB.
Accessing the drive in Windows Explorer just prior to running the backup may help.
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http://knowledgebase.macrium.com/display/KNOW/Incompatible+Disk+Selected
Your disk image is of a disk that has a 512 byte logical sector size and the controller of your Seagate USB 3.0 enclosure is translating the logical sector size of the internal disk to 4096 bytes. This translation allows the disk to be formatted MBR instead of GPT and still use the full capacity of the disk. This also makes the disk compatible with Windows XP systems which do not support GPT.
There currently are no disk imaging programs that can restore a 512 logical sector image to a 4096 logical sector disk.
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