Can't backup Entire PC to Cloud
Hi I've been trying for weeks now to backup my Entire PC to Acronis Cloud using 2017 - 5554
The only message I receive is The last backup has failed - Cancelled, Check for a solution which takes me nowhere
I see nothing in the email log to indicate what is going wrong
How do I effectively troubleshoot this?
1 Acronis True Image 9/23/2016 12:27:49 PM Operation ADAMIL7 started by schedule.
2 9/23/2016 12:27:49 PM AcronisLRPCConnect::BEGIN
3 9/23/2016 12:27:49 PM AcronisLRPCConnect::BEGIN
4 9/23/2016 12:27:49 PM AcronisLRPCConnect::BEGIN
5 9/23/2016 12:27:49 PM AcronisLRPCConnect::BEGIN
6 9/23/2016 12:27:49 PM Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
7 9/23/2016 12:27:49 PM Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
8 9/23/2016 12:27:49 PM Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
9 9/23/2016 12:27:49 PM Fdisk2: Use Disk 3 host= 0 bus = 0 target = 0
10 9/23/2016 12:27:49 PM Refreshing Drivers...
11 9/23/2016 12:27:49 PM Enter to process disks in Mbr Driver (id = 11)
12 9/23/2016 12:27:49 PM Exit from process disks in Mbr Driver (id = 11)
13 9/23/2016 12:27:49 PM Enter to process disks in Gpt Driver (id = 12)
14 9/23/2016 12:27:49 PM Try to load Alternate Header from 7814037167
15 9/23/2016 12:27:49 PM Gpt Disk 26D6C088-5A81-44BC-A374-2B626F13139E LBA=7814037167 ALBA=1
16 9/23/2016 12:27:49 PM try to loading Header from 1
17 9/23/2016 12:27:49 PM Gpt Disk 26D6C088-5A81-44BC-A374-2B626F13139E LBA=1 ALBA=7814037167
18 9/23/2016 12:27:49 PM Exit from process disks in Gpt Driver (id = 12)
19 9/23/2016 12:27:49 PM LDM: New ProcessDisks(rawLayer, headLayer)
20 9/23/2016 12:27:49 PM ProcessDisks: One more disk to check
21 9/23/2016 12:27:49 PM ProcessDisks: One more disk to check
22 9/23/2016 12:27:49 PM ProcessDisks: One more disk to check
23 9/23/2016 12:27:49 PM Mark All groups as Root Like Dgs
24 9/23/2016 12:27:49 PM ------ Volumes Objects ------
25 9/23/2016 12:27:49 PM LDM initialization complete
26 9/23/2016 12:27:49 PM Analyzing partition '0-0'...
27 9/23/2016 12:27:50 PM Analyzing partition 'D:'...
28 9/23/2016 12:27:50 PM Analyzing partition 'E:'...
29 9/23/2016 12:27:50 PM Analyzing partition '0-0'...
30 9/23/2016 12:27:50 PM Analyzing partition 'C:'...
31 9/23/2016 12:27:50 PM Analyzing partition '0-0'...
32 9/23/2016 12:27:51 PM Analyzing partition 'X:'...
33 Acronis True Image 9/23/2016 12:27:51 PM Operation: Backup
34 Acronis True Image 9/23/2016 12:27:51 PM Backup type: hybrid (disk level)
35 Acronis True Image 9/23/2016 12:27:51 PM Operation: Consolidation
36 Acronis True Image 9/23/2016 12:27:51 PM Priority changed to Low.
37 Acronis True Image 9/23/2016 12:27:51 PM Succesfully set default ctcp settings
38 9/23/2016 12:27:51 PM Preparing for backup...
39 9/23/2016 12:27:51 PM HTTP proxy is disabled by Internet settings
40 9/23/2016 12:27:51 PM HTTP proxy environment variable is not set
41 9/23/2016 12:27:51 PM HTTP proxy is disabled by Acronis settings
42 9/23/2016 12:27:52 PM Verify result for certificate is 19.
43 9/23/2016 12:27:52 PM SSL connection using AES256-SHA
44 9/23/2016 12:27:52 PM SSL Error: Premature close
45 9/23/2016 12:27:52 PM Verify result for certificate is 19.
46 9/23/2016 12:27:52 PM SSL connection using AES256-SHA
47 9/23/2016 12:27:52 PM Verify result for certificate is 19.
48 9/23/2016 12:27:52 PM SSL connection using AES256-SHA
49 9/23/2016 12:27:56 PM Archive quota request started...
50 9/23/2016 12:27:56 PM 27996web-api-tih.acronis.com
51 9/23/2016 12:27:56 PM 27996
GetDataStorages
9cffad8f63960ae9285fbf0545c3c982
<snip>
d6626721d47d682665d0cc0650d23017
368
52 9/23/2016 12:27:56 PM 27996
Ok
Ok
FR
France
6231
104
EU1 (France, Strasbourg)
Inactive
cloud-fes-eu1.acronis.com
DE
Germany
6216
105
EU2 (Germany, Frankfurt)
Inactive
cloud-fes-eu2.acronis.com
US
USA
309
113
US2 (US, Boston)
Default
cloud-fes-us2.acronis.com
SG
Singapore
15331
115
SG1 (Singapore, Singapore)
Inactive
cloud-fes-sg1.acronis.com
RU
Russia
7518
116
RU2 (Russia, Moscow)
Inactive
cloud-fes-ru2.acronis.com
AU
Australia
15977
117
AU1 (Australia, Sydney)
Inactive
cloud-fes-au1.acronis.com
GB
United Kingdom
5566
118
EU3 (United Kingdom, London)
Inactive
cloud-fes-eu3.acronis.com
JP
Japan
10815
119
JP2 (Japan, Nagano)
Inactive
cloud-fes-jp2.acronis.com
CH
Switzerland
6317
120
CH (Switzerland, Lupfig)
Inactive
cloud-fes-eu5.acronis.com
53 9/23/2016 12:27:56 PM HTTP proxy is disabled by Internet settings
54 9/23/2016 12:27:56 PM HTTP proxy environment variable is not set
55 9/23/2016 12:27:56 PM HTTP proxy is disabled by Acronis settings
56 9/23/2016 12:27:56 PM Verify result for certificate is 19.
57 9/23/2016 12:27:56 PM SSL connection using AES256-SHA
58 9/23/2016 12:27:56 PM SSL Error: Premature close
59 9/23/2016 12:27:57 PM Verify result for certificate is 19.
60 9/23/2016 12:27:57 PM SSL connection using AES256-SHA
61 9/23/2016 12:27:57 PM Verify result for certificate is 19.
62 9/23/2016 12:27:57 PM SSL connection using AES256-SHA
63 9/23/2016 12:27:57 PM Verify result for certificate is 19.
64 9/23/2016 12:27:57 PM SSL connection using AES256-SHA
65 9/23/2016 12:28:04 PM Locking partition C:...
66 9/23/2016 12:28:27 PM Slice 2ECA14D3-E42D-4C39-85FB-B7C0D139060D is started
67 9/23/2016 12:29:01 PM Verify result for certificate is 19.
68 9/23/2016 12:29:01 PM SSL connection using AES256-SHA
69 9/23/2016 12:29:27 PM IntermediateFlush. Before: count_in_use = 7 count_changed = 16 size:11133
70 9/23/2016 12:29:27 PM IntermediateFlush. After: count_in_use = 7 count_changed = 0 size:10013
71 9/23/2016 12:29:56 PM IntermediateFlush. Before: count_in_use = 7 count_changed = 1 size:2821
72 9/23/2016 12:29:56 PM IntermediateFlush. After: count_in_use = 7 count_changed = 0 size:1989
73 9/23/2016 12:29:57 PM Verify result for certificate is 19.
74 9/23/2016 12:29:57 PM SSL connection using AES256-SHA
75 9/23/2016 12:29:58 PM Update quota limitation for backup.
76 9/23/2016 12:29:58 PM Verify result for certificate is 19.
77 9/23/2016 12:29:58 PM SSL connection using AES256-SHA


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One other note... delete your email account in the log from your first post (so that it's not directly showing here in the forum). The less people who can see it directly, the better.
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and here's the error that's actually showing. It might be an issue on the Acronis side, I'm not really sure
44 9/23/2016 12:27:52 PM SSL Error: Premature close
45 9/23/2016 12:27:52 PM Verify result for certificate is 19.
46 9/23/2016 12:27:52 PM SSL connection using AES256-SHA
47 9/23/2016 12:27:52 PM Verify result for certificate is 19.
48 9/23/2016 12:27:52 PM SSL connection using AES256-SHA
49 9/23/2016 12:27:56 PM Archive quota request started...
50 9/23/2016 12:27:56 PM 27996web-api-tih.acronis.com
51 9/23/2016 12:27:56 PM 27996
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Thanks I removed it
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Thanks I'll try that, and how do I reach out to the Acronis tech support? I only saw an option for these forums. Do they have email support?
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On the Support page in the right hand column look for Contact Support. Follow the prompts.
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