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Fail to backup open files

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I am running the latest version and backup files/folders is failing if any of the files are open. Is there a permissions setting somewhere that I need to authorise?

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What OS are you running, please run winver from command prompt to get the full bilious.

then, what version of 2017 do you have?

i ask because the win 10 creators update requires the latest Acronis 2017 version to function properly because of a change in the hidden Gode mode files that started in the Creators update.

Windows 10 - Version 1607 (OS Build 14393.1066)

AcronisTrue Image 2017 - Version 2017, Build 8053

You can grab the logviewer and see if it sheds some light on what's causing the failure as well. It's #2 linked at the bottom of my posts. You can upload some of the logs as well if you want some extra eyes to review it.

what particular folder are you backing up as well that is failing?

Files failing to backup when open might indicate an issue with VSS not functioning correctly.  When you respond again please indicated what version of Windows you are running as well as the info Bobbo requested.