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Account page is blank for ATIH 2018

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Hi,

If I want to go to my account page, it's OK for my "legacy" products.
The link on this page should give access to my newer products, like ATIH 2018.
But I only get a blank page when I click on it: it is named "Acronis Account" and the url is https://account.acronis.com/  (HTML source in attachment).

I disabled ESET Internet Security with no luck.

The config I use is:

Win 10 pro latest (1803 - 10.0.17134.81)
IE11 latest (11.48.17134.0 - upd.ver. 11.0.65)
ESET Internet Security latest (11.1.54.0 with all modules updated on 1st of June 2018)
ATIH 2018 latest (11530 with Active Protection)

Hint someone?

Thanks.

 

Anhang Größe
account.acronis.txt 718 Bytes
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Baud, the Acronis Account page is working fine for me, but there is a new Privacy notice that you need to accept when you first open the page, to accept their terms & conditions / cookies before the products page will open.

If you still have a problem after ticking the box, then you will need to contact Acronis and let them investigate what the issue for you is?

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Hello Baud,

to contact Acronis support team go to https://www.acronis.com/en-us/support/contact-us/ and select "Trial / Activation / Pre-Sales / Licensing question" category. You'll be able to join the chat with one of the support agent without logging in to your account. 

In reply to by truwrikodrorow…

Thank you Steve, it now works as you explained.

Thanks also Ekaterina; I didn't need to contact support.

 

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Kommentare: 7092

Glad you got this sorted :) just in case you'll need to address any license\activation\trial issue - support for these issue types is free and available without log in to a personal account.