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How to reinstall ATI 2018 without violating Rules

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Hi,

I had a disk failure and needed to reformat/clone my data drive; upon returning it to use, ATI 2018 generated an error: "No current disk". I believe I will need to reinstall ATI so that it recognizes my drive...

I also have a registered copy of Acronis Disk Director 12 installed...

Questions:

1. Do I need to reinstall, or is there a faster solution to the "No current disk" error?

2. If reinstalling, how do I make sure the Acronis online system doesn't tell me that I exceeded the number of installations allowed?

3. Do I need to follow a specific uninstall/reinstall procedure? Including a cleanup of all Acronis products? Or just the regular program uninstall via Windows 10 Control Panel and a fresh reinstall?

4. I am assuming my copy of the Backup settings can be imported into the new installation... Am I correct?

 

Many thanks!

Jordan

 

 

 

 

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Jordan, there should be no need to reinstall your Acronis programs for this issue, especially if the main ATI 2018 GUI opens up correctly.  Just reselect the Source and/or Destination locations for your backup tasks and all should be fine.

Steve -- Thanks very much! Great advice: it works, of course...

Would you please also reminding me how deal with a reinstall? I might be replacing this old PC and would want then to have ATI moved to the new one. I'm not seeing how to "deactivate" and then reinstall/activate on the new PC.

Thanks!

Jordan

Jordan, please see KB 59878: Acronis True Image 2018: "You've exceeded the maximum number of activations for this serial number" - which should answer you question about moving the license.

Hi

Well, it looks like I got to where I am somewhat differently than your instructions... When I set up the new computer last week, I started ATI as a trial. Now that I'm ready to (properly) dispose of the old computer, and have already removed ATI from it, I need to transfer the license to the new one, and I cannot find how you do this (from a trail version): I don't see an option to add the key, only to buy a new program. Any suggestions?  

Thanks!

 

 

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Hello Jordan,

There should be Enter serial number option in the right bottom part of the screen, basically you need to follow https://kb.acronis.com/content/60146

Serial_number.PNG

Thank you very much, Ekaterina! It worked, of course... :-)

Jordan

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Great! You're welcome!