Cannot Restore C: drive from Acronis Backup Image on HP Envy Laptop PC 17t-cg100 CTO running Windows 10 Pro
I cannot restore a succesful backup with Acronis True Image 2021 on my new HP 17t-cg100 CTO laptop running Windows 10 Pro. I get the following error:
Starting x64 UEFI loader (v.1.1.120)…
Runtime error:
Error 0x1480008: Cannot get file “acroldr/kernel64.dat” from the partition with GUID 809F81AD-1AC9-4BE5-9971-933A32679B05.
[ line: 0x76df0d19c4c85701
[ file: c:/jenkins_agent/workspace/mod-acronis-loader/120/product/loader/efi/config.cpp:683
[ function: GetFile
[ $module: bootwiz_efla64_120
[
[ error 0x148000e: Failed to mount the partition.
[ line: 0x76df0d19c4c856e0
[ file: c:/jenkins_agent/workspace/mod-acronis-loader/120/product/loader/efi/config.cpp:650
[ function: GetFile
[ $module: bootwiz_efla64_120
I've read some of the online forum information, but it seems a bit technical. I am not an experienced PC user, but have used Acronis True Image for a number of years and on a number of different laptops and PC's. This is the first time something of this nature has occured to me. Any assistance you can provide will be greatly appreciated.


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I will try the bootable rescue disk. However, I did see someone else with a similar issue online who indicated that newer laptops make use of "Secure Boot" in the BIOS, which needs to be disabled in order to recover a backup using the same laptop. Do you think this could be my issue also? Thanks for your response.
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Joyce, almost all new laptops now come by default using UEFI with Secure Boot and there is no need to disable this when doing a recovery with the Acronis bootable rescue media. I have done many such restores without changing the secure boot setting.
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Thanks for the feedback. I understand that using the rescue boot media will bypass the "Secure Boot", but is that the reason I can't restore the backup from the Acronis True Image 2021 software located on the laptop? In the past it has worked flawlessly. When you direct it to restore the entire PC it simply says it "requires a restart", and after rebooting it begins to restore the backup. When I attempted a restore with the new laptop I got the above error message after it rebooted. If it is a question of disabling "Secure Boot" in the BIOS, then why can't Acronis register the product as safe with Microsoft?
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Joyce, any time that you initiate a restore from within Windows and do the restart, you are restarting into a small Linux kernel OS (BusyBox) and it is this environment that has a problem with newer PC's and drives.
Using the 'Simple' rescue media to do the restore uses a Windows PE OS which has drivers for the installed hardware / drives and hence has no issues here.
KB 46250: Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues
KB 45330: Acronis Bootable Media Does Not Detect HDD, RAID or NIC
KB 45331: Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection
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