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Cannot Restore C: drive from Acronis Backup Image on HP Envy Laptop PC 17t-cg100 CTO running Windows 10 Pro

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I cannot restore a succesful backup with Acronis True Image 2021 on my new HP 17t-cg100 CTO laptop running Windows 10 Pro. I get the following error:

Starting x64 UEFI loader (v.1.1.120)…

Runtime error:

Error 0x1480008: Cannot get file “acroldr/kernel64.dat” from the partition with GUID 809F81AD-1AC9-4BE5-9971-933A32679B05.

[ line: 0x76df0d19c4c85701

[ file: c:/jenkins_agent/workspace/mod-acronis-loader/120/product/loader/efi/config.cpp:683

[ function: GetFile

[ $module: bootwiz_efla64_120

[

[ error 0x148000e: Failed to mount the partition.

[ line: 0x76df0d19c4c856e0

[ file: c:/jenkins_agent/workspace/mod-acronis-loader/120/product/loader/efi/config.cpp:650

[ function: GetFile

[ $module: bootwiz_efla64_120

 

I've read some of the online forum information, but it seems a bit technical. I am not an experienced PC user, but have used Acronis True Image for a number of years and on a number of different laptops and PC's. This is the first time something of this nature has occured to me. Any assistance you can provide will be greatly appreciated.

 

 

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Joyce, welcome to these public User Forums.

How are you attempting to perform this restore of your C: drive?

Are you restoring to the same PC that the backup image was taken from, or to a different / new PC here?

For both scenarios indicated above, any OS restore should be performed by booting from Acronis bootable Rescue Media, ideally that created on the machine where you are restoring to using the 'Simple' media creation method.

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 65539: Acronis True Image 2021: How to restore your computer with WinPE-based or WinRE-based media

If you are trying to restore a backup from one PC to a different PC,

See KB 65413: Acronis True Image 2021: Restoring to dissimilar hardware with Acronis Universal Restore and in particular review Steps 4 and 5 of this document.

Also KB 2149: Acronis Universal Restore

KB 36187: Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine

KB 45432: Acronis Software: Troubleshooting Universal Restore and Bootability Issues

KB 46405: Acronis True Image: Restored Operating System Fails to Boot

I will try the bootable rescue disk. However, I did see someone else with a similar issue online who indicated that newer laptops make use of "Secure Boot" in the BIOS, which needs to be disabled in order to recover a backup using the same laptop. Do you think this could be my issue also? Thanks for your response.

Joyce, almost all new laptops now come by default using UEFI with Secure Boot and there is no need to disable this when doing a recovery with the Acronis bootable rescue media.  I have done many such restores without changing the secure boot setting.

Thanks for the feedback. I understand that using the rescue boot media will bypass the "Secure Boot", but is that the reason I can't restore the backup from the Acronis True Image 2021 software located on the laptop? In the past it has worked flawlessly. When you direct it to restore the entire PC it simply says it "requires a restart", and after rebooting it begins to restore the backup. When I attempted a restore with the new laptop I got the above error message after it rebooted. If it is a question of disabling "Secure Boot" in the BIOS, then why can't Acronis register the product as safe with Microsoft?

Joyce, any time that you initiate a restore from within Windows and do the restart, you are restarting into a small Linux kernel OS (BusyBox) and it is this environment that has a problem with newer PC's and drives.

Using the 'Simple' rescue media to do the restore uses a Windows PE OS which has drivers for the installed hardware / drives and hence has no issues here.

KB 58006: Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

KB 46250: Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

KB 45330: Acronis Bootable Media Does Not Detect HDD, RAID or NIC

KB 45331: Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

KB 59947: Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu