True Image 2019 - CPU Constantly 95-99% during backup [Issue Identified]
Hardware: Asus Z97-A, I5-4690, 16GB Ram. 5 fan cooling.
Software: Win 10 Pro - April Edition. 1803.
Long time user, since 2009, upgrading just about every version.
Anyways.., I rushed to upgrade the 2019 trial version on my ATI 2018. Rebooted.
During backing up, to 3 diff images. Progress % bar seems to pause every so often, then dashes ahead, an extra 5 or 10%.
My CPU reached 88 degrees at constant almost 100% cpu usage by true image during backup.
All in all backup seemed a bit slower then usual.
Uninstalled 2019, reinstalled my 2018. (CPU varies 32%, ). Now all is ok.
Perhaps shall try a clean install, later on this week. Needs further testing with my system.


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After some hours sleep, not giving up easily, decided to try again the ATI 2019.
Ran same 3 jobs (2 jobs full partitions) under ATI 2018 that I reinstalled before my nap
no issues.
I then uninstalled the 2018. Cleaned the system, temp folders, and everything I could think of, registry etc.
Rebooted and installed the trial ATI2019.
I now set Performance setting to LOW. (the first time was set at Norm)
Conclusion so far: Maybe a bit better but CPU spikes most of the time to approx. 90-95%,
enough to raise my CPU temp constantly to 80+ degrees. Not so good for my board.
Sure it can be my windows, however, under ATI 2018 this does not happen. Same windows same settings.
I could perform a clean install of Windows, to be more sure. My other family member installed with no performance issues.
- Snapshot shows performance when job ended, cpu drops to 5% (normal)
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Hello John,
If you agree to spend some time on investigation, I'd suggest raising a support ticket for this issue https://www.acronis.com/en-us/support/contact-us/ Select "Trial/Presales/Licensing" category.
Thank you!
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In reply to Hello John,… by truwrikodrorow…

Thanks Ekaterina,
At the moment I have tracked down the culprit.
My compression level was set to MAX.
I have a brain, MAX means more cpu usage obviously.
Must point out ATI 2018 there was no issue of cpu runaway process when choosing high or max compression.
If by design I don't know.
Under ATI 2019, I NOW created a NEW job with compression levels "None" or "Normal",
acronis service cpu% has low cpu ratings, at most 30%.
I shall stick with that for time being.
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John,
There may well have been issue with your previous installation with respect to compression. The default is a "Normal" setting and should produce about a 20% compression ratio in most cases.
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In reply to John,… by truwrikodrorow…

Enchantech,
Thanks.
On purpose I had it at max.
Just to mention, a sector by sector backup of my 120gb SSD encrypted disk utilizing max compression gave me results of ~80gb.
Under "normal" compression, same backup, ended up at ~92gb. (12gb larger).
I can live with "normal" compression, the old days of expensive hdd's are gone. I have no need to be stingy anymore :-)
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