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True Image 2019 - CPU Constantly 95-99% during backup [Issue Identified]

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Hardware: Asus Z97-A, I5-4690, 16GB Ram. 5 fan cooling.
Software: Win 10 Pro - April Edition. 1803.
Long time user, since 2009, upgrading just about every version.

Anyways.., I rushed to upgrade the 2019 trial version on my ATI 2018. Rebooted.

During backing up, to 3 diff images. Progress % bar seems to pause every so often, then dashes ahead, an extra 5 or 10%.
My CPU reached 88 degrees at constant almost 100% cpu usage by true image during backup.

All in all backup seemed a bit slower then usual.

Uninstalled 2019, reinstalled my 2018. (CPU varies 32%, ). Now all is ok.

Perhaps shall try a clean install, later on this week. Needs further testing with my system.

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Sometimes upgrading from one version to another can have unexpected consequences. However I did not have any when upgrading from ATI 2018 to ATI 2019 beta.

Ian

After some hours sleep, not giving up easily, decided to try again the ATI 2019.
Ran same 3 jobs (2 jobs full partitions) under ATI 2018 that I reinstalled before my nap
no issues.
I then uninstalled the 2018. Cleaned the system, temp folders, and everything I could think of, registry etc.

Rebooted and installed the trial ATI2019.
I now set Performance setting to LOW. (the first time was set at Norm)

Conclusion so far: Maybe a bit better but CPU spikes most of the time to approx. 90-95%,
enough to raise my CPU temp constantly to 80+ degrees. Not so good for my board.

Sure it can be my windows, however, under ATI 2018 this does not happen. Same windows same settings.

I could perform a clean install of Windows, to be more sure. My other family member installed with no performance issues.

- Snapshot shows performance when job ended, cpu drops to 5% (normal)

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Hello John,

If you agree to spend some time on investigation, I'd suggest raising a support ticket for this issue https://www.acronis.com/en-us/support/contact-us/ Select "Trial/Presales/Licensing" category. 

Thank you!

En réponse à par truwrikodrorow…

Thanks Ekaterina, 

At the moment I have tracked down the culprit.

My compression level was set to MAX.

I have a brain, MAX means more cpu usage obviously.
Must point out ATI 2018 there was no issue of cpu runaway process when choosing high or max compression.

If by design I don't know.

Under ATI 2019, I NOW created a NEW job with compression levels "None" or "Normal",
acronis service cpu% has low cpu ratings, at most 30%.
I shall stick with that for time being.

John,

There may well have been issue with your previous installation with respect to compression.  The default is a "Normal" setting and should produce about a 20% compression ratio in most cases.

En réponse à par truwrikodrorow…

Enchantech,

Thanks.

On purpose I had it at max.

Just to mention, a sector by sector backup of my 120gb SSD encrypted disk utilizing max compression gave me results of ~80gb.
Under "normal" compression, same backup, ended up at ~92gb. (12gb larger).

I can live with "normal" compression, the old days of expensive hdd's are gone. I have no need to be stingy anymore :-)