ATI 2020 logs
I'm discovering several serious (to me) shortcomings in the 2020 version of True Image.
1. No log is attached to the email notification - just a start/complete message. I rely on seeing the version name/number
2. from Windows Explorer, the only option now is 'validate' (both for .tib and .tibx files)
3. No progress or ETA is shown while a new-format file is being created
4. Likewise, hovering over the icon no longer shows % complete
And like others have reported, no 'mount' option.
Friends, is there a way round any of these problems, while Acronis work on solutions?
And to Acronis: please DON'T release software that loses features, especially without advanced warning that in fact you are charging us for a beta. And since when could Acronis break our backup settings with a faulty update to your data centre? And how can I break/disable that link from your Data Centre definitions to my existing backups?


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Thanks Steve.
I have defined a file backup, and on that i do get a fuller log - full enough for me.
I deleted and redefined troublesome tibx backup of my disk, and still no information (see attached).
I do see the progress % and ETA now.
I will work through the KB60915 items as you suggest.
Anhang | Größe |
---|---|
527987-178850.pdf | 100.57 KB |
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Clive, your PDF log data is how it is now with the new .tibx logs - the bulk of information is now moved to be in backup_worker logs instead of staying in the ti_demon logs.
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Clive, the information in the ti_demon logs for .tibx backups (and in the corresponding emails) is definitely less detailed than for .tib backups and is definitely less useful for diagnosing problems. You could submit Feedback requesting changing back to the old amount of data, but I don't think Acronis is likely to change.
There has been speculation that the inclusion of file names in the email is a violation of the EU's GDPR. It seems reasonable that the information could still be included in the log (since it is included in the backup_worker log) even if not in the email.
Perhaps we could request 3 logs: the current ti_demon log - just status information, the old format ti_demon log for customer diagnosis, and the backup_worker log for Acronis support diagnosis.
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Patrick, Steve,
thank you both.
I can live with this, now I know it's not something I have done wrong.
I still can't mount a disk image (resident on a NAS), but on my remaining 2019 machine I also can't (it seems), so perhaps that's a local problem.
Is there an easy way to view the backup_worker logs?
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Clive, there are no official tools for viewing the new backup_worker logs but I have my own Powershell script that I use to render them more readable which I would be willing to share with you via a PM if interested? (Note: this has not been submitted to or vetted by Acronis, so will be used at your own risk).
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Yes please Steve.
What do you need to know?
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Clive, please check your private messages by clicking on 'My account' at the top of the forum pages.
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