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Cloning HP Spectre issues

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Hi All

I am using Acronis True Image 2020 (build 25700), and wish to clone my HP Spectre x360 (2020 13" 4K model) just for a backup copy.

I notice on this forum that some owners of the Spectre have issues with the use of ATI, mainly I think with hardware\driver issues in the boot disk creation??

Two things I noticed straight away after booting with a standard USB boot drive created by ATI, was that the display wasn't showing correctly.
No mouse input either. So I had to use a couple of Windows shortcut commands to resize the screen dialougue so that I could read most of the text on the screen.
I could only use the Tab and arrow keys to navigate around.

The second issue, was after selecting the target disk during the clone process, a small dialouge showed "Acronis" and a clock which shortly went away, but nothing happened after this point.

So I cannot proceed with the clone process. I have tried both Auto and Manual selection, but it seems to cease working immediately after selecting the target disk.

My specs are:

Display : 4K resolution
Source Disk: Intel Optane 1-TB, PCIe, NVMe+32-GB 3D XPoint SSD
Target Disk: 2.5" 256GB SSD

The source disk has used 180GB of its 1TB capacity. 3 Partitions (EFI System Partition) (BitLocker Encrypted) (Recovery Partition)

Any help would be appreciated.

Thank you

Nick
 

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Nick,

The issues that I have seen reported in these forums are mainly focussed on the following component of laptops such as your HP Spectre x360.

1 TB Intel® SSD with 32 GB Intel® Optane™ Memory for storage acceleration

In particular, the 32GB Optane memory component and its role or use during the OS boot process?

See forum topic:  Intel Optane and ATI 2020

and topic: Trouble using bootable media on a laptop with Intel Optane+954GBSSD drive

Thank You Steve.

I notice in one of your links, that there was a comment from the forum moderator suggesting this issue will be sent to RnD for further research with respect to the Optane technology.

Hopefully a future revision will sort the problem.

Thanks again

Nick

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Hello Nick, 

added your topic to the existing ticket TI-203547 Support Intel Optane, thank you!