Acronis True Image Workstation 9.1.0.3887 CZ - E00640067: Failed to run the task

Hello,
there is Acronis True Image Workstation 9.1.0.3887 CZ installed on our winxp computer. There is server utilities and agent on this computer too. When i want restore someone backup file created by this acr. TIW, there is an error (attached). What do you suggest? I found the topic in the knowledge base ( http://kb.acronis.com/content/2896 ), but it is not work, or i did something bad.