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Acronis error

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hi,

Tks for the forum...
ATH 2011..
I was running for several weeks a same kind of backup, today it fails. 2 errors in the log file.
Enclosed the acronisSystemReport.zip.
Event code : 0x000b03e9 & 0x013c0005

Many thanks..

Anhang Größe
79200-97609.zip 6.44 MB

I guess you are backing up to a network share or NAS. Correct?

In this case, this kb article might help: http://kb.acronis.com/content/5138

After you have verified ATI still has the right credentials to access your share, try to run a new backup. For a network share, it is better to use the full UNC path rather than pointing at a mounted drive. Create a new task if checking/editing the existing task doesn't work.

tks a lot..

Not at all, the device is an internal one in my workstation !

Moz2611,

The first thing to do is to delete the task. Here is how to do it without losing your backup files:
- move the TIB files you want to keep to another directory on the same disk (that will avoid a long copy),
- within ATI, delete the backup task. ATI will complain it couldn't delete all the files. Insist. ATI will possibly crash. Whatever. Restart it.

Then create a new task and see if it works.

If it doesn't, to help diagnose the isse we have to try a couple of things:
- try the same backup from the recovery CD. If this works, you know you have a Windows installation issue. Uninstall, reboot, reinstall. If this doesn't solve it, you will have to reinstall on a clean boot and try again.
- if it doesn't work from the recovery CD, try to backup to another USB disk (even a small backup). If it works, try the same backup from Windows. You now know you have a disk issue. Verify your connectors, run a chkdsk /R on that disk, etc.
- if you cannot even backup to another disk, you might have a hardware issue: run chkdsk /r on your disk you backup, run memtest86 on the memory.

Beyond that, I am running out of ideas.

Ok Tks a lot..

I'll give a try and keep the forum informed..

Ok Tks a lot..

I'll give a try and keep the forum informed..

Ok, i delete the backup task and then delete the .tib files..

Run it again, ok..

But don't explain where does this bug come from ?