Acronis True Image 11 doesn't recognize my SATA drives

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I have a new computer running XP SP3 ... and Acronis True Image 11 Réf. 1093
Acronis® True Image Home® version 11.0 (build 8.108)

I did my backup on my external USB Drive without any problems.
Recently I had a restore made but it stopped after the 1st reboot.
Acronis only sees my USB Drives as the C and D Drive but doesn't my Physical PC SATA Drives !
It says it doesn't sees any drives.... ??

What is the solution in order that Acronis True Image 11 recognizes my SATA Drives ?

I also tried booting from Acronis or from a booting Windows CD without any results...

Please help me because I am fully blocked.

Thanks in Advance

SB

Di, 11/10/2009 - 20:31
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Hello Stephane,

Thank you for posting your question, I will be happy to help.

Acronis True Image 11 Home is an outdated version, we do not develop it any more. That's why we are unable to fix the issue you are experiencing under Windows. We can fix it for Acronis Bootable Rescue Media. I am sending an ISOLINUX file to you via PMs, this version is the latest one for Acronis True Image 11 Home. You can learn more on how to burn an ISO file to a CD disk in this article. Boot the system under the new CD and check the  functionality of Acronis software.

If this doesn't help, I can propose you to download the trial version of Acronis True Image Home 2010 available here. Please install the program and create Acronis True Image Home 2010 Rescue Media and see if the issue remains. The archives created by  Acronis True Image 11 Home are compatible with Acronis True Image Home 2010.

If this resolves the issue, please update the license to Acronis True Image Home 2010. You can upgrade the license here. 

Please let us know the results. Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

Mo, 11/30/2009 - 12:49
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I have this issue with TI 11 Home build 8101 also.

I tried extracting the SATA drive and using a SATA/USB converter, which led to a 250GB image creation taking 12-17 hours; I also created TI 11 boot media with the Safe Mode plugin and was able to see the (reinstalled) SATA drive, but was unable to see the external USB drive I was planning to create the image on - kind of a Catch-22.

Could I get a link to the ISOLINUX file also? I have another (identical) machine to back up and am hoping it won't take 17 hours this time.

Do, 01/07/2010 - 22:31
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Hello Gregory,

I have sent the appropriate ISOLINUX file to you via PMs. Please let us know the results.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Fr, 01/08/2010 - 11:20
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Oleg - it worked perfectly. Both the external USB and internal SATA drive were visible and I could direct the image of one to the other.

Please tell your chat support people that you have these ISOs available - the one I spoke to wouldn't admit that any such thing existed, much less was available. It was like talking to a stone wall with the words "That is not in our resources" carved on it.

Thanks so much!

Fr, 01/15/2010 - 05:25
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I have the same issue with True Image 10 boot disk not recognizing my sata drive. It can see my external USB just fine. I can see all drives with True Image running from within windows.
Could you send me the iso file as well, please?
Thanks

Mi, 01/27/2010 - 19:04
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I have same problem that everybody has i need that iso my acronis true image cant see my sata drives .

please can you send me the iso .

Thanks

Di, 02/02/2010 - 15:16
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I have same problem that everybody has i need that iso my acronis true image cant see my sata drives .

please can you send me the iso .

Thanks

Fr, 02/05/2010 - 20:33
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Oleg, I have the same problem that True Image Home does not see my internal hard drive. Please send me the ISOLINUX file too.

Thanks a lot
Bob

So, 02/07/2010 - 14:37
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Hello all,

Thank you for posting, I will be happy to help. Please accept our apologies for the delay with the response.

Since several of our customers have requested previously the appropriate files via Private Messages, to avoid the duplicating I suggest you to send me a Private Message if you still need the ISO file. Please make sure that the license is registered under your account or let me know the serial number for the product by the PM. 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Mo, 02/08/2010 - 12:37
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Hi, I have a registered copy of True Image Home Ver 11 and found it works with a new SATA HD under the Windows XP environment for backups but now when using the boot recovery disk it reports no disk found. Would you send me a link to the ISO boot file so I can recover the stored images on the SATA HD please. Cheers, Bryan

Mi, 02/10/2010 - 11:22
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Greetings,
I too have a registered copy of True Image Home Ver. 11 and am having problems with cloning or restoring files to my SATA drives. I would like to request a link to the ISO boot file.

Do, 02/11/2010 - 09:43
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Fr, 03/26/2010 - 01:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 0
Kommentare: 4

ok this is weird, i have spent so much time on this its ridicules
only to find out when i pop in my old ATIH v10 rescue media (the one created by default),
i am able to run ATIH10 off the rescue CD and restore my older backups, but not my later ones created with ATIH11 while in session
when loaded with ATIH11 rescue media I'm unable to restore since the system cannot find any drives
same happens when i try and restore from within the OS and allow the reboot, the process fail and system reboots
if i downgrade to ATIH10 everything is working from the rescue CD and from within the OS
what is going on here, can some one please help
my head is about to explode
two days got burned over this bull
i am sorry to say guys, Ive been using this software since it came out in the early 90's (most u guys prob too young to read back then)
i also sided with you guys in the big Ghost war and entered you into many companies i worked for, yes i'm old; sow me!
never the less, you guys seem to be going in the wrong direction IMO
the value of the program like many had been lost to over hype of the more bytes the better (Symantec... cough...cough)
while the quality and uniqueness of your technology been lost, its time for a new solid backup soft
this isn't working these days

Me
Sr. Systems Eng, MSP, Fox News Corp

Fr, 03/26/2010 - 07:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Beiträge: 24
Kommentare: 3268

Hello all!

First of all thank you for your kind comments and many thanks to GroverH for the link!

We really appreciate you found time to contact us in order to solve the issue! And I'm glad to inform you that you can download the solution directly from your account: we have uploaded the latest bootable media in *.iso format to the website.

Please burn the *.iso onto the CD and try recovering from it - it should resolve the issue.

EN, I regret to inform you that unfortunately there is no opportunity to recover the images of version 11 by means version 10: the backups of the newer versions are not supported by the previous ones.

Please kindly note that we have one main thread regarding this issue, so I would suggest you to refer to it in case of any further inconveniences.

Thank you!

Anhang Größe
25028-88126.JPG 30.17 KB
Fr, 03/26/2010 - 14:08
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