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Acronis TrueImage 2015 Windows 10

Thread needs solution

Acronis 2015 keeps crashing on startup since I upgraded to Windows 10 even though I uninstalled and installed the latest version from Acronis's site.  It does not tell me what the issue is but this is what I see in the Event Viewer

 

Faulting application name: TrueImage.exe, version: 18.0.0.6613, time stamp: 0x55aca5b2
Faulting module name: MSVCR80.dll, version: 8.0.50727.9348, time stamp: 0x59a71bf3
Exception code: 0xc0000005
Fault offset: 0x000149d1
Faulting process id: 0x3fbc
Faulting application start time: 0x01d35b3832a725a0
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9348_none_d08c1480442bf1e1\MSVCR80.dll
Report Id: 86e3b54f-6508-4f8f-8445-5e53b6f5788b
Faulting package full name:
Faulting package-relative application ID:

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Paul, welcome to these User Forums.

I am not aware of any problems with using ATI 2015 on Windows 10, and haven't seen other users reporting such in the forums.

If you are running on a Windows 10 Insiders build such as 17017 or 17025, then there are problems with those builds and Acronis do not support any Insiders builds.

I would recommend doing a SFC /SCANNOW to check your OS integrity in case this is more of an issue with the Microsoft Visual C runtime routines indicated in the error message for the MSVCR80.DLL module.

Just completed SFC /SCANNOW with no issues found and still getting same error when starting ATI 2015

In reply to by truwrikodrorow…

Just completed SFC /SCANNOW with no issues found and still getting same error when starting ATI 2015

Paul, sorry that the SFC didn't help.  I can only suggest trying a clean install of ATI 2015 given that you say this has never worked since updating to Windows 10.

See forum topic: [How to] uninstall a previous installation for a very detailed guide to doing this using the Acronis Cleanup Tool.

Paul, the only other suggestions I can offer would be as follows:

  • Try uninstalling Microsoft Visual C runtime and reinstalling this as indicated by the MSVCR80.dll module listed in the error message.
  • Try creating a new user account (Administrator) and doing the install from that.
  • Download and try installing a 30-day trial copy of ATI 2018.  If you still see the same error, then open a PreSales Support Case with Acronis to investigate this further.

In reply to by truwrikodrorow…

Uninstalling MVC Runtime didn't work but I was able to reinstall ATI 2015 on a new administration account and I can run it from that account but when I go to clone my drive I get this screen and Acronis Knowledge Base says it has no information on that error.  So I am still not able to clone my drive which is the main reason I have Acronis.

Anhang Größe
430898-140359.PNG 49.25 KB

Paul, thanks for the update - some mixed news there..!  Looks like there are some other authority / permissions issues at play here from your latest error message.

If you are trying to clone from within Windows, and in particular, if you are cloning your OS drive, then please see topic: [IMPORTANT] CLONING - How NOT to do this

Sorry about the delay getting back, other issues were going on.

Somehow all it took to clear the "permissions" problem was a chkdsk and repair on the destination drive.  After repairing the drive the first backup was unbootable (however I believe the computer may have rebooted before the process was complete) but on my second attempt all went well. 

Thank you for all your help.

 

Paul, thanks for the update / feedback, glad that the issue was able to be resolved by doing a CHKDSK.