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Backups not completeing

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Hi,

I have been using True image 2015 for some time but noticed recently that they were not completing, telling me that It could not read part of a disk, (Disk 4), and telling me that there was a CRC error.  It recommended running chkdsk which I have done with no discernable errors.  The problem still persists.  One thing I cannot find is which disk it is referring to, as it doesn't give me a partition letter or any other information about the disk apart from "disk 4". 

I tried going through the support route but having been told that I need to register, and asking for a product details which I found and entered I am told that the product is already registered.  I have tried to contact Acronis by other means but the only way it seems to be possible is by putting a question up on the forum.  The access to support is so convuluted that I can only assume that Acronis do not want to give any.  Very Poor.

Can anyone out there provide me with an answer to the question I have posed above?

Regards,

 

Neil Harland

0 Users found this helpful

Neil, welcome to these user forums.

Please download a copy of the Log File Viewer app from the link in my signature and look at what messages are being recorded there.  Post some copies of the logs as attachments to the forum so we can help interpret the messages for you.

When you see messages about disk drives in the Acronis logs then the numbering used by Acronis is different from that used in Windows Disk Management by a factor of 1.  Acronis starts numbering from 1 whereas Windows starts at 0, so when you look for Disk 4 in Windows Disk Management it is disk 3 you need to look for.

In terms of support, ATIH 2015 is no longer a supported product unless you are willing to use the Pay per incident process.  Users with ATIH 2016 & 2017 get up to 2 years of support from date of purchase.