Cannot Mount Image
Hi,
I've been trialling True Image home 2010 and True Image Workstation.
I'm annoyed that I cannot mount the backup image. I've validated the image and uninstalled every USB drive, and every other thing I can think of. But my computer just sits there and hangs after a while.
This is on Windows XP, so I installed True Image on a Win 7 VM I have and tried to mount the image file from there. At least Win 7 was nice enough not to crash but instead gave an error message that said "Cannot assign a drive letter to a partition from the backup archive", mind you the little dialog box saying "assigning letters to partitions" stayed there for a good minute.
I even tried to mount it in True Image Workstation and that hang my computer in XP too.
The archive is a full disk, and there is only one partition, I've checked and re-checked that Im assigning a drive letter that is available.
I've also done a test-restore from the image, by restoring about 6 GB from one directory and that worked fine.
However, being able to browse the image I consider is mandatory.
I also ran the AcronisInfo.exe file, by my computer just seems to spin forever when it gets to the msinfo32.exe part.
help appreciated, otherwise, I'm going to Ghost.
Paul
Paul

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DwnNDrty: Thank you, thank you, thank you!
I just installed Windows 7 and TI2010 and got the error message that it couldn't assign a drive letter for mounting the backup.
Your suggestion was most welcome.
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Check in Windows task Manager\Processes that you have an entry for TimounterMonitor.exe
In XP I think (I'll have to check) it also appears as a service in Services.msc.
In W7 check that Timounter is running under processes and that also the W7 virtual disk service and loader are running. Note the last two are a Microsoft service and should be running by default.
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Hello Paul,
I understand the question and will do everything possible from my side to solve the issue.
There can be several reasons for the encountered issue. Use the following algorithm to identify the issue:
- Update the software to the latest build. See Downloading the Latest Build of Acronis Software;
- Make sure the backup archive that you are trying to mount is the one of an entire hard disk or a partition. Backup acrhives of files or folders cannot be mounted. See Mounting an Image Archive Created from Individual Files or Folders Fails;
- If the backup archive is split, make sure that all the volumes reside in the same folder. See also Mounting an Image Spanned over Several CD or DVD Discs Fails;
- Verify the backup archive by means of the Validate Backup Archive tool. See also Troubleshooting Issues with Corrupt Backups;
- If there is an EISA partition (generally the service partition on a laptop) showing up on the last screen of the Mount wizard, do not mount it;
- Unplug or disable all USB and card reading devices (unless your backup archive resides on one of those), and try to mount it;
- If there is any encryption or security software, try temporarily disabling it, and see if this resolves the issue.
Let me know if you need further assistance.
Thank you.
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