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Can't find a serial number

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I just upgraded to Acronis 2013. I currently have True Image version 11, build 8022. It first told me to delete the old program. So I did.

I entered the serial number for 2013 and then it asked me to enter the serial number for version 11.

I have no idea where to find the serial number for the old version. One reason I'm upgrading is because I have no idea where the CD that came with the version I purchased is.

This is getting extremely frustrating.

TIA for any help.

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I just checked the notify me box. So I saved it, but I don't know if it made it to the forum or not. Hopefully this will work.

Paul,

If you registered your v11 serial number online with Acronis, you can retrieve it from here: http://www.acronis.com/my/products/

If not, contact customer service to see if they can locate it for you if purchased directly from Acronis. http://www.acronis.com/support/contact-us.html

Unfortunately, I purchased the program at Fry's Electronics. I tried the automatic retrieval. It has no record of the program serial number. Any other suggestions?

Never mind. I followed your link and this time it coughed up a serial number. Thanks for your help. I must be the bad circuit between the chair and the keyboard.

Cheers!

Paul

Well, back to square 1 again. I entered the S/N that I got from that link and it doesn't fly. It's looking for more characters and the next button is grayed out. Any more suggestions?

Paul, please remove the S/N from your post. You are effectively distributing software :-)

For S/N issues, contact ACronis support directly, best through chat.

Pat,

That wasn't the serial number. It was the MD5 number, whatever that is. I did finally figure out how to recover the serial number and put all the serial numbers in a text file.

So, in summary, problem over. Thanks for your help.

Paul