Can't find a serial number
I just upgraded to Acronis 2013. I currently have True Image version 11, build 8022. It first told me to delete the old program. So I did.
I entered the serial number for 2013 and then it asked me to enter the serial number for version 11.
I have no idea where to find the serial number for the old version. One reason I'm upgrading is because I have no idea where the CD that came with the version I purchased is.
This is getting extremely frustrating.
TIA for any help.
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Paul,
If you registered your v11 serial number online with Acronis, you can retrieve it from here: http://www.acronis.com/my/products/
If not, contact customer service to see if they can locate it for you if purchased directly from Acronis. http://www.acronis.com/support/contact-us.html
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Unfortunately, I purchased the program at Fry's Electronics. I tried the automatic retrieval. It has no record of the program serial number. Any other suggestions?
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Never mind. I followed your link and this time it coughed up a serial number. Thanks for your help. I must be the bad circuit between the chair and the keyboard.
Cheers!
Paul
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Well, back to square 1 again. I entered the S/N that I got from that link and it doesn't fly. It's looking for more characters and the next button is grayed out. Any more suggestions?
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Paul, please remove the S/N from your post. You are effectively distributing software :-)
For S/N issues, contact ACronis support directly, best through chat.
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Pat,
That wasn't the serial number. It was the MD5 number, whatever that is. I did finally figure out how to recover the serial number and put all the serial numbers in a text file.
So, in summary, problem over. Thanks for your help.
Paul
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