Failed to open information about volume of archive
I have two PCs backing up to a Synology NAS drive. One is working OK, but I have problems with the other. Both are using Win7.
Initially I thought all was OK until I checked the dates on the tib files and realised that nothing had been saved although the PC was going through the motions. I have just cleared out the backup location, deleted the task and started again.
Setting up the task gave the following error:
Failed to check the existence of the file
'\\DISKSTATION\PC 2009 backup\PC2009 C.tib'
However I was allowed to continue and the backup ran and validated. Then I tried to edit the task and on trying to save the changes I get:
Failed to open information about volume of archive PC2009 _C
Event code: 0x00640000
I cannot set up a schedule and I don't know if a subsequent backup will work. How do I fix this?
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I tried another backup before uninstalling. I ran it manually, it worked OK. After that I could edit the task so I set a schedule. The next backup ran OK. So as it seems to work I will leave the uninstall for now. I have the cleaner for 2011 and 2012. This installation is 2011 upgraded to 2012. Should I run both cleaners when I uninstall if I have a problem in the future?
Thanks
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As a rule of thumb, I would unisntalling before installing new build or bversion. If that proved inadequate -- i.e., I still can't install a new version, then I'd run the cleaner too. both.
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