Home 2012 NAS issues
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Hello Stuart,
Thank you for your follow-up.
We are currently working on an update for Acronis True Image 2012 Home.
Please subscribe to our newsletter so that as soon as we release the update you will get an e-mail notification.
Let me know if you have additional questions please.
Thank you.
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Hello,
I'm currently trialling TIH2012. I was about to make the purchase. Before this, however, I decided to look at the recover options for the non-stop backup. Then I encountered the issue that everybody here seems to be encountering. I have set the backup location using the \\192.168.1.252\share scheme, and backups have been successfully completing. But, what is the point of a backup that is irretrievable?
I haven't tried the 'workaround' of unmapping my drives - this seems to me to be an unreasonable requirement.
So, I shan't be purchasing unless this issue is fixed. It's a shame, as I thought that TIH2012 was a very simple answer to a problem I have with off site staff. I came up with the solution of their remote PCs being configured with TIH2012 running non-stop backups to a QNap NAS drive. These NAS drives would then be configured to replicate to my main office. This way, if anybody has a meltdown of any system then we can restore their system to a hard drive, send it to them by courier, they plug it in and they're up and running within 24h. I was about to implement this for 10 people...
Does anybody know of a way I can achieve this?
Cheers.
Steve.
EDIT - I've done some more reading, and it seems that there *may* be issues with QNap NAS drives. This adds insult to injury! But, for the record, my testing isn't with QNap - It's with an Openfiler based NAS that works absolutely fine for absolutely everything else. Maybe Openfiler also has problems with TIH2012, in addition to QNap and, it seems, Synology, too ;o) Hmmm... (and it's also the updated TIH version, that is supposed to fix this issue.)
Also, I have used Acronis products for a long time, on customers, and my own, systems, and it's always been fine. I was interested in 2012 as the non-stop backups can now go to NAS. Well, I say 'can'. I mean, 'should, but don't'...
Anyway, given all the problems 2012 is causing, I'm going to stop wasting my time, and give my money to someone else. Best of luck to you all. I hope you get your problems solved. Such a shame - Acronis used to be a great product that I was happy to (and often did) recommend. No more.
[Another edit - entirely off topic - in my paragraph above, starting 'Also, I have used...', the word 'customers' isn't capitalised in the edit box (as it also isn't here!), but for some reason it is when posted. Weird forum behaviour. Told you it was off-topic...]
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Hello,
I have netbook HP with Windows XP and backup directory on NAS - FreeNAS Ver.8.
Unable to recover data from Nonstop Backup - I have a message "Acces to the file is denied".
In ATIH2012 (trial) I have defined a shared folder "\\MYNAS\somedirectory1\somedirectory2\.
ATIH 2012 build 6131.
Any ideas ?
Message "No Windows libraries" in Event log for Windows XP is still not resolved (?).
Jacek
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Jacek,
Try accessing your NAS IP address, though I think NSB has a problem with NAS's. Are you able to access a normal file/folder backup or disk image?
The Windows Libraries warning can be ignored, it is meant for users of Vista and W7.
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Colin,
Normal backup/restore mode works ok with the folder define as "\\MYNAS\somedirectory1\somedirectory2\.
In Nonstop backup and the folder define as "\\IP address\somedirectory1\somedirectory2\ is still the same problem.
Jacek
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Hi, I also do have the same problem with backing up to a NAS mapped drive. My NAS is Synology DS 1511+ and I use ATIH 2012. I don't have anything to attach. Can't open support ticket, because of stupid Acronis policy customer can only open support within 30 days of purchase the force customers to pay for fixing their own bugs... I have nothing to attach.
THE REAL PROBLEM:
Basic function of any backup program is to be able to backup to a network share, it's fundamental demand in the backup business. This is prohiitive that software of this caliber can't do this right and software engineers can't resolve/program correctly the basic functions of file access in Windows NT. Acronis forces to use UNC directly, but this is known to be a slower method since 1990's. That's why mapped drives have been invented. What Acronis does besides simply calling OpenFileEx() and similar native Win32 APIs?
Acronis does most probably disconnect remote drives connection/credentials when selecting destination drive dialog resulting in further browsing it invalid or unusable, so people have all this problem with "path/file invalid" and "access denied" and need to manually remap and this results in backup bypassing mapped drive designation and backing up to UNC anyway. It lists all my backups done in this way and I have no more mapped drives in the system as those disappered after using Acronis. Acronis should not be messing with those NT APIs. I do provide/type password when connecting ad-hoc to a NAS and mapping the drive manually by myself before running Acronis main UI, so the drive is nicely present. ATIH do not need to do anything else, but I imagine you do use a Windows Service to perform actual backup and storage access and services are sensitive into the context those are run within. What we see from UI supposed to work without problem, but the service needs to authenticate on a separate level before being allowed to access network drive (depends on process credentials: LocalUser or NetworkUser in Win NT/2000/XP/2008/7). So, this is real problem, that maybe customers should configure to run Acronis Background Service to run under a user account and password designated to access the server (NAS) and its drives. It seems doing it programatically fails on Acronis engineers side as they don't prompt for a password to pass to appropriate domain APIs from within a service level!. Either software should prompt or ask to store network credentials on a separate tab under backup task options dialog and then pass those along with the write operations on UNC.
Thread locked as duplicate, main NAS discussion thread here.
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